Delivery.com Furthers Bet on Hybrid Agent-AI Call Center
New York-based online ordering and delivery marketplace Delivery.com announced the expansion of its hybrid call center in early April, which combines brand-trained agents and artificial intelligence integration to serve restaurant operators and restaurant technology...
NYC Officials Call HungryPanada Settlement a ‘Warning to All Delivery Apps’
New York City officials announced a settlement of more than $875,000 with London-based food delivery platform HungryPanda regarding violations of the city’s Third-Party Food Delivery Service Laws April 8. The action represents the NYC Department of Consumer and...
DoorDash and Wing Expand Drone Delivery to Metro Atlanta
DoorDash and Wing are expanding their drone delivery partnership into metro Atlanta, marking the latest step in the companies’ push to scale autonomous restaurant delivery. Eligible DoorDash users near Tanger Outlets Locust Grove can order from select local and...
Chipotle Eyes Gen Z with Revamped Rewards Program
Chipotle Mexican Grill is leaning into gamification and monthly freebies with its new loyalty program, boosting reward frequency and flexibility to drive everyday engagement and appeal to perk-seeking Gen Z consumers. Chipotle announced the “Rewards on Repeat”...
McDonald’s Türkiye Introduces Video Game-Changing Promotion
In response to the rapid growth of gaming culture, McDonald’s Türkiye unveiled a literally game-changing device aimed at meeting their consumers where they already are—with a controller in their hands and a meal splayed out in front of them. McDonald’s Türkiye, which...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.