Pokeworks Leans Off-Prem with Innovative Poke Dish
Although many consumers may not immediately identify sushi-grade fish as well-suited for guests on the go, Pokeworks, a quickly growing fast-casual restaurant brand, is looking to change that stereotype. Pokeworks announced Poke Bombs April 21, marketing them as...
Toast Rolls Out Unified Drive-Thru Platform
Toast has introduced Toast Drive-Thru, an enterprise-grade platform designed to help quick-service restaurants improve throughput and order accuracy by bringing drive-thru operations into a single system. The launch comes as more than 140,000 drive-thru locations...
Uber Eats Now Delivers Returns for a Fee
In a move that further emphasizes delivery beyond food for Uber Eats, the platform launched courier returns through the app April 17, marking the first initiative of its kind for the on-demand third-party delivery industry. App users can send eligible retail items...
Delivery.com Furthers Bet on Hybrid Agent-AI Call Center
New York-based online ordering and delivery marketplace Delivery.com announced the expansion of its hybrid call center in early April, which combines brand-trained agents and artificial intelligence integration to serve restaurant operators and restaurant technology...
NYC Officials Call HungryPanada Settlement a ‘Warning to All Delivery Apps’
New York City officials announced a settlement of more than $875,000 with London-based food delivery platform HungryPanda regarding violations of the city’s Third-Party Food Delivery Service Laws April 8. The action represents the NYC Department of Consumer and...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.