Staffing Challenges, Better Tech Drives Voice AI Surge
You’ve seen the news; so-and-so brand is rolling out a new voice AI to make things easier on the phones or in the drive thru. What started as a trickle of tests of novel technology have become a meaningful trend. Today, there are no less than a dozen voice AI...
Zalat Pizza and the Legend of Uber’s First Restaurant Partner
Zalat Pizza founder Khanh Nguyen is a self-professed pizza zealot. Once a lawyer, a tech founder and then a pizza-pie innovator, he’s exceptionally focused on making some of the very best pizzas in the Dallas area. He also thinks of himself as the very first...
From Rocket Science, a Delivery Packaging Revolution
For all of the innovation in the logistics, marketing and automation of restaurant delivery, there’s no escaping the fact that most food taken off the premises pales in comparison to the quality of food eaten fresh off the line. Thanks to a homegrown invention from a...
Uber’s New Nationwide Shipping Takes on Goldbelly
Taking a page from Goldbelly, the marketplace sending gourmet food across the country, Uber has launched a nationwide shipping program to get consumers across the country whatever they’re craving, whether it comes from NYC, Miami or LA, with more cities coming soon....
Marketing Your Restaurant on Third-Party Platforms
Third-party platforms bring plenty of new tools to the table for business owners. But industry leaders at FODC ‘22 said restaurant fundamentals remain the most important component. The panel, moderated by Meredith Sandland, managing director of Delivering the Digital...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.