by Hans Lammeman | May 19, 2026 | News
Scaling a catering program is no simple task for an operation; it requires consistency across channels, accountability built into the store and brand levels, simple yet thorough standard operating procedures, and an appropriately dense tech stack designed to adapt. ...
by Hans Lammeman | May 13, 2026 | News
From software that automatically professionalizes menu item photos to tools that capture the emerging trend of agentic ordering, artificial intelligence offers real-world solutions for restaurant operators. Emerging technology not only opens doors for restaurants to...
by Bernadette Heier | May 13, 2026 | News
Restaurant executives and marketing leaders said winning the digital guest now requires more than promotions alone, pointing to the growing importance of operational execution, targeted offers and packaging. Laura Michaels, editor in chief of Franchise Times,...
by Bernadette Heier | May 13, 2026 | News
Papa Johns is testing drone delivery, but not for pizza—at least, not yet. On Monday the chain announced a pilot with Wing in Charlotte, North Carolina, focused on delivering its oven-toasted sandwiches through autonomous drones. Eligible customers can order items,...
by Hans Lammeman | May 12, 2026 | News
Third-party delivery market leader DoorDash furthered a push into in-restaurant dining this week with its largest expansion of reservations since launching the offering last fall. The move brings DoorDash Reservations to 10 major cities globally, ramping the...
by Alyssa Huglen | May 12, 2026 | News
When it comes to drive-thru innovation, “the magic happens at the window.” That’s according to Patrick Shaheen, vice president of operations for Ballard Brands, whose coffee concept PJ’s Coffee of New Orleans is redefining the modern drive-thru experience. Shaheen,...