DoorDash, Google Bet on AI to Shape the Future of Dining
From software that automatically professionalizes menu item photos to tools that capture the emerging trend of agentic ordering, artificial intelligence offers real-world solutions for restaurant operators. Emerging technology not only opens doors for restaurants to...
Restaurants Shift Marketing Strategies as Digital Ordering Matures
Restaurant executives and marketing leaders said winning the digital guest now requires more than promotions alone, pointing to the growing importance of operational execution, targeted offers and packaging. Laura Michaels, editor in chief of Franchise Times,...
Papa Johns Pilots Drone Delivery with Wing
Papa Johns is testing drone delivery, but not for pizza—at least, not yet. On Monday the chain announced a pilot with Wing in Charlotte, North Carolina, focused on delivering its oven-toasted sandwiches through autonomous drones. Eligible customers can order items,...
DoorDash Ramps Up Reservations with Largest Expansion Yet
Third-party delivery market leader DoorDash furthered a push into in-restaurant dining this week with its largest expansion of reservations since launching the offering last fall. The move brings DoorDash Reservations to 10 major cities globally, ramping the...
Drive-Thru Concepts Welcome Tech Advancements, But Not Without Human Touch
When it comes to drive-thru innovation, “the magic happens at the window.” That’s according to Patrick Shaheen, vice president of operations for Ballard Brands, whose coffee concept PJ’s Coffee of New Orleans is redefining the modern drive-thru experience. Shaheen,...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.