Alternate Delivery Platforms Find Success in Niche Spaces
Not all third-party delivery platforms need to be at the scale of the big players, but leaders of those less prominent companies in the space said the impact still has to be large. That was the message from a panel of representatives from the delivery industry at the...
Catering Leaders Stress SOPs, 3PD Approaches as Key to Scaling
Scaling a catering program is no simple task for an operation; it requires consistency across channels, accountability built into the store and brand levels, simple yet thorough standard operating procedures, and an appropriately dense tech stack designed to adapt. ...
DoorDash, Google Bet on AI to Shape the Future of Dining
From software that automatically professionalizes menu item photos to tools that capture the emerging trend of agentic ordering, artificial intelligence offers real-world solutions for restaurant operators. Emerging technology not only opens doors for restaurants to...
Restaurants Shift Marketing Strategies as Digital Ordering Matures
Restaurant executives and marketing leaders said winning the digital guest now requires more than promotions alone, pointing to the growing importance of operational execution, targeted offers and packaging. Laura Michaels, editor in chief of Franchise Times,...
Papa Johns Pilots Drone Delivery with Wing
Papa Johns is testing drone delivery, but not for pizza—at least, not yet. On Monday the chain announced a pilot with Wing in Charlotte, North Carolina, focused on delivering its oven-toasted sandwiches through autonomous drones. Eligible customers can order items,...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.