Drive-Thru Concepts Welcome Tech Advancements, But Not Without Human Touch
When it comes to drive-thru innovation, “the magic happens at the window.” That’s according to Patrick Shaheen, vice president of operations for Ballard Brands, whose coffee concept PJ’s Coffee of New Orleans is redefining the modern drive-thru experience. Shaheen,...
Restaurant Industry Insiders Suggest a Focus on Problem-Solving Tech
Where DoorDash Labs was launched eight years ago, the mission was centered on multimodality. Harrison Shih, the senior director of the delivery company’s technological development division, said from the start, they saw potential to expand the way DoorDash could...
Brand Leaders Embracing Change, but Still Put Food First
Suzie Tsai is candid about the state of her brand’s tech stack. The CEO of Bonchon Korean Fried Chicken noted a recent meeting with a restaurant industry expert who bluntly told her the brand’s tech stack was bad, to which Tsai said, “I agree.” In her view, Tsai is OK...
Dream Vs. Reality: Restaurant Marketers Still Working Toward Personalization
Having a loyalty program is no longer a differentiator, noted Olga Lopategui with Restaurant Loyalty Specialists, which helps optimize loyalty for restaurants. Where restaurants can gain ground is in the effectiveness of those programs—and understanding the gaps in...
Restaurant Leaders Share Strategies Driving Robust Off-Premises Operations
As off-premises continues to evolve, restaurant leaders say brands are moving quickly to modernize technology stacks, improve operations and better balance first- and third-party ordering. Across shifting delivery and off-premises trends, Zach Noren believes...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.