Olo CEO Unpacks Vision for Second-Party Future
Olo CEO Noah Glass predicts a “second-party” transformation is imminent for restaurant ordering—one he says could solve many of the headaches consumers and operators face with today’s first- and third-party channels. Glass unveiled his vision in early March at the...
Swipe Savvy Acquires GiftAMeal to Expand Restaurant Loyalty and Social Impact
Swipe Savvy has acquired GiftAMeal, bringing the photo-based donation platform into its restaurant customer engagement and loyalty offering. GiftAMeal allows diners to scan a QR code, take a photo and trigger a meal donation to a local food bank, then share it on...
Loyalty Programs Level Up With Fast Value, Tiers and Plenty of Tweaks
This article was originally published in Franchise Times—sister publication to Food On Demand. Nicholas Upton has reported on retail and restaurant technology for more than a decade. His Tech Stack column aims to distill complex ideas into actionable insights. I just...
How AI Made April Fools’ Day Even More Confusing
At first glance, April Fools’ Day appears the perfect time for brands to capitalize on artificial intelligence for silly promotions and pranks, as the holiday leans into principles of deception and harmless mischief. However, as AI use for creative endeavors conjures...
Fighting Back: How Restaurants Are Reclaiming the Customer Relationship
Contributing editor, Peter Backman, is a long-term foodservice sector guru and founder of theDelivery.World, a platform that connects the delivery sector and makes sense of the myriad changes and challenges that affect the sector across the globe. The consolidation...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.