Behind the App, Balancing Innovation and Physical Reality
Contributing editor, Peter Backman, is a long-term foodservice sector guru and founder of theDelivery.World, a platform that connects the delivery sector and makes sense of the myriad changes and challenges that affect the sector across the globe. Food delivery...
Original ChopShop’s Digital Strategy Is Yielding Growth
Jason Morgan, CEO of Original ChopShop, the fast-casual chain with 26 locations known for healthy protein bowls and sandwiches, believes in the number three. “If we can get you into our store three times, your propensity to return is 90 percent,” he said during an...
Richtech Robotics Has a Robot Barista That Makes Espresso
When Richtech Robotics installed its robot barista ADAM in a Ghost Kitchens America location inside a Walmart last June, one of many, it received raves. But there was still a barrier for some operators: existing infrastructure. “A lot of businesses have already...
Applebee’s Teams With Wyndham Hotels On Rewards
Sometimes while traveling you just want to unwind in your hotel room with a decadent dessert. Applebee’s and Wyndham Hotels understand. They are now offering loyalty points and free delivery from Applebee’s to Wyndham Rewards members, which means a slice of Triple...
What’s Next for DoorDash After Acquiring SevenRooms?
DoorDash announced on May 6 that it’s acquiring SevenRooms for $1.2 billion in cash. SevenRooms helps restaurants and hotels manage reservations and marketing. Why the move? To help restaurants grow their in-store business, along with delivery and takeout. In its...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.