Medallia Knows What Consumers Will Pay For Delivery
It’s one of the eternal questions in the restaurant world: at what price point would consumers be persuaded to come in for pickup instead of delivery? Medallia, a customer and employee experience research firm, suggests a formula: if your pickup pricing is 25 percent...
TouchBistro Survey Shows FSR Faith In Off-Premise
TouchBistro, the all-in-one restaurant management system, has been publishing its annual State of Restaurants Report for six years now. And in that time, which pre-dates the pandemic, Jackie Prange, vice president of marketing, says that this year’s data, which...
Global Surveys Show Importance of Loyalty and Time of Day
Savvy operators not only look to peers around the country for trends but around the globe. Two new international surveys contain insights they will want to see. One is from across the pond. According to the Voice of the Industry Survey 2024 conducted by EuroMonitor,...
Two New Polls Underscore Importance of Kiosks and Loyalty Programs
Two significant industry surveys recently came out, one voicing the opinions of consumers and the other operators, both revealing agreement in two areas: kiosks and loyalty programs. Tillster polled more than 1,000 U.S.-based quick-service and fast-casual diners about...
Report Predicts Doubling of North American Delivery Market
A new market report from Research and Markets says the North American online food delivery market size that reached $29.8 billion in 2022 could more than double to nearly $65 billion by 2028. Such a lofty prediction would require the industry to grow by nearly 13.7...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.