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Delivery App Funnel Shows Many, Many Leaks

Delivery App Funnel Shows Many, Many Leaks

by Nicholas Upton | Jun 20, 2019 | Best Practices, Research, Third-Party Delivery

A new benchmark study of food delivery apps showed a lot of leaks between downloading and ordering. The good news is, app usage is growing. Research firm NPD Group announced that six in 10 digital restaurant orders are now done through an app. According to another...
Sweetgreen Buys Galley Foods Meal Delivery Service

Sweetgreen Buys Galley Foods Meal Delivery Service

by Tom Kaiser | Jun 20, 2019 | Finance, News, Research

Sweetgreen, the healthy fast-casual brand that’s widely considered an early adopter of tech in the restaurant space, is also thinking big with its purchase of Galley Foods, a Washington, D.C.-based meal-delivery service that uses organic ingredients in its...
Delivery Making People “More Unhealthy” Down Under

Delivery Making People “More Unhealthy” Down Under

by fodnews | Jun 20, 2019 | News, Research, Third-Party Delivery

According to a public health organization in Australia, wider availability of online restaurant meal delivery is negatively affecting its residents’ health. LiveLighter, an Australia public health education program, surveyed 2,000 people and found that ordering food...
Reaction: Amazon Shuts Down Amazon Restaurants

Reaction: Amazon Shuts Down Amazon Restaurants

by Tom Kaiser | Jun 12, 2019 | News, Research, Top Stories

After leading a $575 million investment into Europe’s Deliveroo last month, Amazon is shutting down its Amazon Restaurants arm later this month and effectively calling it quits on directly competing with the largest U.S. delivery brands including Grubhub, DoorDash,...
In Delivery, Sweetberry Bowls Tries All of the Above

In Delivery, Sweetberry Bowls Tries All of the Above

by Tom Kaiser | Jun 12, 2019 | Best Practices, News, Research

With all the upheaval in the restaurant industry, the CEO of Sweetberry Bowls is having fun as a former tech guy who says he fell into foodservice. As Founder and CEO Desi Saran grows his franchised restaurant toward 20 locations and explores the full gamut of ghost...
Automated Call Answering to Boost Restaurant Sales

Automated Call Answering to Boost Restaurant Sales

by Tom Kaiser | Jun 6, 2019 | Best Practices, Research, Top Stories

Think you’re busy? Consider the plight of QSR cashiers wearing headsets to answer calls while taking in-person orders and coordinating with the back of the house to expedite food. It’s not easy, and we’ve all been on the business side by calling in to place an order...
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