The Latest News
Kea Introduces An AI Phone System That Can Be Set Up in One Hour
Such tech solutions used to be the province of large brands with large budgets. This one is targeted at independents.
Outstanding Operator: 7 Brew Coffee
A drive-thru experience with a big focus on human connection, from personalized service to building relationships with regulars, is fueling rapid growth for the coffee chain.
Brizo FoodMetrics Is Helping Operators Not Freak Out Over Tariffs
It has a price-shock simulator in place and a tariff-vulnerability index on the way.
Outstanding Operator: Dave’s Hot Chicken
The brand’s growth trajectory has been as hot as its chicken. A number of key decisions about its delivery strategy and tech stack help explain its success. Is it any wonder Roark Capital is interested in buying it?
Serve Robotics Brings Its Delivery Game to Miami
The company has accelerated its pursuit of 2,000 robots on U.S. sidewalks by the end of the year.
Outstanding Operator: The Grill at OnCue
The family-owned C-store chain based in Oklahoma City is making big strides in made-to-order menu offerings.
The Catering Journey Part 3: Building Capabilities—Human, Physical Plant, Technological
In part three of the series, Jim Rand explores key components of a successful catering program, from leadership and sales to menu design, operations, and tech tools for growth.
The Gridwise Gig Mobility Report Reveals Delivery’s Strength
There seems to be no ceiling for the revenues of third-party delivery providers.
Outstanding Operator: gtk
From a visionary concept inspired by food trucks to a thriving delivery and takeout-focused model, gtk is making local waves with innovative menus, smart tech, and community focus.
Richtech Robotics Opens a Café With a Talking Humanoid Barista
In Las Vegas you can go to a coffee shop and a robot will greet you and make your drink. The future is here.
Outstanding Operator: Freddy’s Frozen Custard & Steakburgers
The brand’s blend of new-tech innovations and old-school customer service is paying off with rapid growth and close to a billion dollars in annual systemwide sales.
Outstanding Operator: Big Chicken
Big Chicken’s operational strategies, from menu tweaks to tech partnerships, fuel its rapid growth and adaptability in a shifting market.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Serve Robotics Stock Surges Amid Investments
Serve Robotics stock surged Thursday 187 percent after Nvidia took a 10 percent stake in the company.
Research
Medallia Knows What Consumers Will Pay For Delivery
Its latest survey results show how powerful brand loyalty can be.
The Deliverers
CFOs Marvel at Strength of Third-Party Delivery
Top finance officers gathered at the Restaurant Finance & Development Conference and agreed that off-premises sales have a high ceiling.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Kea Introduces An AI Phone System That Can Be Set Up in One Hour
Such tech solutions used to be the province of large brands with large budgets. This one is targeted at independents.