latest posts

Olo Beats Expectations in First Earnings Report

By Nicholas Upton | May 12, 2021

Olo continued its post-IPO victory lap after posting its first quarterly earnings results as a public company. The delivery integration and logistics company for enterprise restaurants had a lot of great highlights from the first quarter of 2021. Revenues were up 125 percent year-over-year to $36.1 million. Gross profit was up 150 percent, suggesting the company did things more efficiently as it scaled up. Overall, earnings per share came in at 3-cents, well ahead of the 1-cent expected by analysts. As for the final tally on the IPO, the company […]

Wow Bao’s Virtual ‘Moonshot:’ 1,000 Outlets This Year

By Nicholas Upton | May 6, 2021

One of the most intriguing aspects of virtual restaurants is the ability to scale at a pace unseen outside of Silicon Valley. MrBeast Burgers went from 0 to 400 nearly overnight and, now, Wow Bao is looking to grow even faster through virtual channels. Geoff Alexander, the president and CEO of Chicago-based Wow Bao, said the brand is looking to more than double MrBeast’s pace, scaling dramatically from its current base of 250 virtual outlets serving the brand’s steamed buns. “We have the moonshot goal of 1,000 units at the […]

With Catering Kaput, Alchemista Makes a Big Pivot

By Nicholas Upton | May 6, 2021

Back in 2019, things were going really well at Boston-based corporate catering provider Alchemista. Founder and CEO Christine Marcus was partnering with restaurants to bring great food to catering clients and had just invested in a robust culinary team to handle massive catering events. Then COVID happened. “We added our culinary in-house team, so we didn’t just work with restaurants because we have some very large customers like Moderna, where we feed 600 people five days a week—very few restaurants can do that. That was the impetus to have our […]

Chowbus Leans In on Emotions, Discovery to Boost In-Store Volume

By Tom Kaiser | May 6, 2021

For Chowbus, looking beyond the pandemic means finding creative ways to help its restaurant partners boost in-store dining as it continues upgrading its app experience.

Uber Eats Partners with Gopuff on ‘Everyday Essentials’

By Tom Kaiser | May 6, 2021

Uber and Gopuff have announced a new partnership where Gopuff will provide a new range of everyday essentials to customers on the Uber Eats platform.

Nextbite Expands Virtual Portfolio with George López Taqueria

By Tom Kaiser | May 6, 2021

Comedian and restaurateur George López is the latest celebrity in the virtual restaurant scene through a new partnership with Nextbite who will bring his “badass” street tacos to a range of cities.

DoorDash Eliminates One-Plan-Fits-All Pricing Model

By Tom Kaiser | April 29, 2021

DoorDash COO Christopher Payne had a bold message for merchants: “You’ll never have to pay 30 percent again if you don’t want to.” The company’s new three-tiered pricing starts with a Basic plan that charges a 15-percent commission.

For Halal Guys Operator, Customer Engagement is Social First

By Nicholas Upton | April 29, 2021

Customer engagement doesn’t always require a suite of smart software, even when most of a restaurant’s business is digital. For Halal Guys franchisee and restaurant consultant, Paul Tran, it’s all about personal touches. As we covered recently, there are a ton of software tools that can help push customer engagement to the next level. Tran said that for his 10 restaurants, personal connections come from managers, providing extra things like napkins and sauce and outreach from across the planet. Tran is a big fan of virtual assistants, or VSAs. Those […]

Deliverect Raises $65M After Surpassing 30M Orders

By Tom Kaiser | April 29, 2021

Deliverect, a Belgian startup that integrates Uber Eats, Deliveroo, DoorDash, Just Eat Takeaway.com and other providers into restaurant point-of-sale systems announced it has raised $65 million in a Series C funding round.

Olo and DoorDash Consciously Recouple, Sign Multi-Year Agreement

By Tom Kaiser | April 29, 2021

After two of the biggest players in delivery sued each other, Olo and DoorDash announced they have dismissed their recent contract dispute, agreed to a settlement, dismissed all of DoorDash’s outstanding legal claims and signed a new, multi-year agreement.