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BMW, Olo Debut In-Car Food Ordering

By Tom Kaiser | November 26, 2019

BMW has partnered with Olo, the New York-based food-ordering platform, to launch a trial enabling U.S. BMW drivers to order restaurant meals while behind the wheel of their cars. Nekter Juice Bar and Portillo’s Hot Dogs are the first brands to participate in the in-car ordering pilot. BMW owners can send food orders directly from their vehicles by visiting the BMW Labs website through the car’s infotainment, and then the onboard navigation will direct them to the restaurant to pick up the meals. The pilot is an R&D exploration of […]

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Subway Does Free Thanksgiving Week Deliveries

By Tom Kaiser | November 26, 2019

Looking to juice its sales during Thanksgiving week, Subway is offering free delivery on all orders from Nov. 24 through Nov. 30 for all third-party orders coming in through Uber Eats, DoorDash, Postmates, Grubhub and Seamless. Michael Lang, the company’s senior director of global convenience said, “We want to help our guests avoid the need for extra cooking, cleaning and driving around so they can be in the moment with friends and family.” Taken individually, limited-time offers and discounted deliveries aren’t exactly news, but Subway boasts the largest delivery network […]

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Ambitious Pizza Upstart on Delivery, Joining NYC Ghost Kitchen

By Tom Kaiser | November 21, 2019

After a career on Wall Street, Enrique Mendez and his business partner dabbled in growing hydroponic tomatoes, which worked out surprisingly well and led them toward an intensely ambitious goal: creating a new restaurant to offer the finest and most sustainable pizza in New York City. Two years after opening a brick-and-mortar store in Midtown, and just weeks after opening a second location within the first Zuul Kitchens facility in SoHo, Mendez has cultivated strong feelings about big-city landlords, which he characterized as predators feeding off the revenue of fledgling […]

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UPS Gets Landmark Aerial Drone Approval

By Nicholas Upton | November 21, 2019

UPS announced in October that it had achieved the highest level of FAA certification for drone deliveries, the FAA’s Part 135 Standard certification. It might sound like government word salad, but UPS and drone partner Matternet have been awarded a landmark license to operate drones for the very first time. This new certification gives UPS a huge amount of leeway when it comes to aerial drone operations. The FAA’s Part 135 Standard certification has no limits on the size or scope of operations. It is the highest level of certification, […]

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Bite Squad Exits Key Minnesota Cities

By Tom Kaiser | November 21, 2019

Before Waitr acquired it, Bite Squad was a Minnesota-based delivery service putting up huge numbers in its home turf, especially Minneapolis. Less than a year after finalizing the acquisition by Louisiana-based Waitr, Bite Squad has discontinued service in the cities of St. Cloud, Rochester and Duluth—Minnesota’s largest cities outside of the Twin Cities metro area. Reported by a handful of Minnesota newspapers, the company is winding down operations in those cities in the coming weeks as parent company Waitr struggles with declining share prices and a net loss of more […]

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DoorDash Unveils 2019’s Trending Delivery Foods

By Nicholas Upton | November 21, 2019

DoorDash has released its annual delivery trend report dubbed “The DoorDash Dish: 2019-2020 Trend Report,” showing what U.S. delivery consumers are hungry for. The report is built on the data from orders through the network and a survey of more than 1,200 DoorDash customers, with the goal of gleaning important food trends for this year and how consumers are approaching delivery. Drumroll please—this year’s winner is burrito bowls. See the list to the right for the entire top 15. The big headline is delivery customers love Mexican food. In 2019, […]

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Four Focal Points to Build Better Delivery Ops

By Nicholas Upton | November 20, 2019

Third-party delivery best practices are seemingly endless these days, but Uber Eats has some key places to focus efforts to make things as efficient as possible. Read on for a sponsored message from Uber Eats.

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Behind the Scenes on Ghost Kitchen Economics

By Tom Kaiser | November 14, 2019

On the third day of the Restaurant Finance & Development Conference, execs from Kitchen United, Sweetberry Bowls and Dog Haus joined Food On Demand’s Nicholas Upton to go behind the scenes on the economics and other details for restaurants now operating within delivery- and takeout-only kitchens. New Jersey-based Sweetberry Bowls CEO Desi Saran said his two-year-old brand is now up to 19 restaurants across seven states, with delivery adding as much as 15 percent to the brand’s overall topline numbers. Delivery comprises approximately 20 percent of its systemwide sales. The […]

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“Whiteboard” Method Ensured Quality Third-Party Partnerships at Portillo’s

By Nicholas Upton | November 14, 2019

Negotiating with a unicorn company out of Silicon Valley, even for an established restaurant brand, can be nerve-wracking. Portillo’s, the Chicago hot-dog institution rapidly expanding into new markets, had one key tactic for getting everything they wanted from its third-party delivery contracts. Nick Scarpino, the senior vice president who oversees marketing and off-premises operations at Portillo’s, said when he joined the company five years ago it had some experience sending food out with third-party couriers, but not many guardrails around the program. “If we go back in history,” said Scarpino, […]

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Waitr Revenue Grows, but Loses $220 Million in Q3

By Tom Kaiser | November 14, 2019

Louisiana-based Waitr Holdings, which also owns Bite Squad, is the latest publicly traded national delivery provider to post a significant loss in recent weeks, bleeding a total of $220.1 million during Q3 2019. Diving into the numbers, Waitr’s quarterly revenue increased 153 percent to $49.2 million, compared to $19.4 million during the third quarter of 2018. Revenue related to the Bite Squad merger totaled $24 million during the period. Those numbers equate to a significant, $220.1 million net loss, which compares with a loss of $6.5 million during the third […]

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