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Apex, Welbilt Partner on Low-Friction Pickup

By Nicholas Upton | January 7, 2021

Two restaurant equipment giants have come together in a new partnership that promises to make automated pickup easier. Welbilt will license the automated shelving platform Flow-Thru 10,000 from Apex and manufacture and distribute it via its robust restaurant-equipment supply chain under the Merco brand name. Apex, the developer of the Little Caesar’s Pizza Portal, has been focused on efficient pickup solutions and automated shelving for the restaurant space and other industries. Tapping into the Welbilt ecosystem will allow the company to reach a much broader market, said Apex CEO Mike […]

Walmart Promises Fully Automated ‘Middle Mile’ Operation This Year

By Nicholas Upton | January 7, 2021

Walmart is expanding a test with automated truck startup Gatik and will remove safety drivers for fully autonomous, human-free deliveries. Gatik’s autonomous trucks will be heading to Louisiana for an expansion to a second market with Walmart. The partnership began last year with a pilot in the Walmart home base of Bentonville, Arkansas. Since it began, Gatik trucks have driven more than 70,000 miles autonomously, but with a safety driver for any potential hiccups. The trucks have ferried goods from a Walmart “dark store” to one of the company’s small-format […]

Vons, Safeway Reportedly Axe In-House Drivers for Dashers

By Tom Kaiser | January 7, 2021

West Coast grocery chains Vons and Safeway have reportedly announced plans to replace their in-house delivery drivers with DoorDash drivers in the wake of the passage of Proposition 22, according to multiple media reports.

Lunchbox Founder Focuses on Breaking Third-Party Dependence

By Tom Kaiser | January 7, 2021

Nabeel Alamgir of Lunchbox is more of a happy warrior than an angry naysayer. Even in saying “the bad guys are winning” when talking about the largest delivery providers, his message of restaurant independence feels like equal parts pep talk and rallying cry.

Chowbus Reveals 2020’s Asian Food Trends

By Tom Kaiser | December 21, 2020

Chowbus, a food-delivery platform exclusively focused on mom-and-pop-style Asian restaurants, has shared trends and details about what their users have been ordering and eating throughout 2020.

DoorDash Launches DasherDirect Banking for Drivers

By Tom Kaiser | December 21, 2020

DoorDash and Payfare have announced the launch of the DasherDirect platform, a banking platform for DoorDash delivery drivers that includes mobile banking and prepaid Visa cards for its Dashers.

Third-Party Platforms, National Restaurant Association Agree on Policy

By Nicholas Upton | December 21, 2020

The National Restaurant Association (NRA) and a group of third-party delivery providers came together on seven principles when it comes to public policy. While restaurants and third-party delivery have some natural tension in the relationship, they could agree on seven key things that would help both sides of the industry. Like so many things, the process of coming together was accelerated by the pandemic. “Even before the pandemic, delivery—and decisions related to delivery—had major impacts on restaurant operations,” said Mike Whatley, vice president for state and local affairs at the […]

Square Adds DoorDash to its On-Demand Delivery Platform

By Tom Kaiser | December 21, 2020

Restaurant merchants on the Square platform can now dispatch DoorDash delivery drivers for orders placed directly on their own websites through DoorDash Drive. This latest announcement comes after Square first announced on-demand delivery this past June.

Hungr Goes its Own Way by Giving Restaurants Customer Data

By Tom Kaiser | December 21, 2020

Hungr is a smaller delivery player going all in on sharing customer information with restaurants so they can fine-tune their operations and develop marketing campaigns to target the best users and neighborhoods for its restaurant merchants.

ZeroCater Builds Sliding Scale into Cloud Cafe

By Nicholas Upton | December 21, 2020

With fewer big company catering orders between here and who knows when, ZeroCater is rolling out a new product for scalable catering. ZeroCater, a business-to-business catering company that aims to enhance company food programs with an AI food-recommendation engine, had to make some changes during COVID. As droves of office workers went home, the company was left without a lot of the ongoing corporate catering engagements, snack deliveries and big events typical for the company. For nearly every big tech office that dispersed into the proverbial winds, however, ZeroCater CEO […]