The software industry built around plugging digital orders and third-party deliveries into a restaurant’s point of sale (POS) could seem a little tenuous. As connections become more open with better access points (APIs) and the industry consolidates dramatically, there’s this specter of the possibility that POS developers and big ordering and delivery platforms could just do this work themselves at scale. There have been one-off projects like Grubhub integrating with Yum!, and Uber and DoorDash have both done direct integrations with major restaurant brands as well. Across the restaurant spectrum […]
After announcing plans to grow Kitchen United’s ghost kitchen portfolio from four to 20 locations by the end of 2021, CEO Michael Montagano teased upcoming partnerships that “will absolutely transform the company—I promise you that.”
Grubhub has hired Devry Boughner Vorwerk, a global food and sustainability executive, to fill its newly created role of chief corporate affairs officer. Vorwerk will oversee brand, communications, government relations, public policy and sustainability for the Chicago-based delivery provider.
The charitable delivery arm of DoorDash announced it had delivered an estimated 6.5 million meals in 2020. Known as Project DASH, the program gets meals to places like food pantries and prepared meals to vulnerable people. It also delivers school supplies, home essentials and holiday goodies. The initiative is funded in part by the company and supported by charitable organizations like United Way Worldwide. That funding pays DoorDash drivers, informally known as dashers, as if they were making a normal delivery. Through 2020, as many of the most vulnerable people […]
Olo, the massive online ordering and integration company is still growing, but it’s tackling all manner of little issues as it does. Chief Customer Officer Marty Hahnfeld said, addressing the elephant in the industry, COVID-19 was an incredible time to be a digital enabler. “It became clear that digital was going to be essential,” said Hahnfeld. “Frankly our reaction was to put our heads down and help our customers to the greatest extent possible. We sort of tore up the roadmap day one and said, ‘What can we move to […]
Burger King is the latest major brand to plug into Google’s Order Delivery button. Google has long been working to integrate online restaurant orders directly into its platform. The addition of one of the largest QSR brands and 5,000 of its U.S. locations is another step toward a commoditized delivery experience. The button is the idea for Google to convert the 5 billion restaurant searches each month. As one might expect from the design-obsessed company, it’s simple and intuitive. A search for “Burger King near me” brings up a map […]
DoorDash publicly announced the launch of its Restaurant Advisory Council, which is an ongoing program to gather feedback from restaurant operators on platform functionality, policy matters, future products and even the hot-button topics of delivery fees and customer data.
With a background in helping large firms share employees, InHouseDelivery is using forecasting and scheduling technology to give restaurants a middle ground that promises to lower the cost of delivery.
Slice, the delivery platform focused on pizzerias, added former Focus Brands president and COO Kat Cole to its board of directors. This is just the latest sign that delivery-focused upstarts are gaining legitimacy among traditional restaurant operators.
At least fifty Wow Bao restaurants will soon be operating out of Franklin Junction host kitchens across the country, according to a joint announcement released this week. Based in Chicago, Wow Bao is an Asian fast-casual concept that has been an early adopter of many new-age technologies formats, including locations without any servers.
