Owning the customer is critical for restaurant operators as the delivery and mobile ordering business evolves, said Andrew Charles, senior analyst for Cowen & Company, in opening remarks at the Food On Demand Conference in Chicago today. “The best thing that restaurant operators can do is they need to own that customer and the customer experience,” he said. In May of 2017, he said, 52 percent of customers Cowen surveyed said they placed their orders through the restaurant’s app or websites; now it’s down to 30 percent as third-party platforms […]
Combining proximity-based aspects of Tinder and Nextdoor with food delivery, Postmates’ new “Party” feature gives customers the ability to save money ordering from popular restaurants by showing a list of places people in in your neighborhood are currently ordering from. By joining the party, Postmates users can share delivery from certain restaurants and get free delivery. The Party feature was launched last week in Los Angeles, New York City, San Francisco, Miami, Chicago, Seattle, Las Vegas, Long Beach, Phoenix, San Diego, Orange County and Philadelphia. Each so-called party has a […]
DoorDash has now edged ahead of Grubhub with 38 percent of the U.S. restaurant delivery market, according to revised data from last year’s Edison Trends market share report, which was updated. Grubhub is now second, at 27 percent; with UberEats in third at 25. Postmates is the next-closest delivery provider, with 12.1 percent of the U.S. market, followed by Caviar at 2.7 percent. From there, it’s the “other” category that includes smaller, regional players at a combined 5.9 percent of the market. Another findings in the report is that DoorDash’s […]
Hot dog franchise Dog Haus is expanding quickly beyond its current stable of 35 locations, and is looking to get into the ghost-kitchen space as delivery becomes an increasingly large share of its business.
Michael DiBenedetto, the co-founder of delivery aggregator FoodBoss came up with his business idea when facing the conundrum of a group order. Everyone had their own apps, their own accounts and preferences, but he wanted to filter his delivery options as one would in so many other digital retail experiences.
A herd of robots have been delivering food around Virginia’s George Mason University since January and robot manufacturer Starship is ready to release some insights from the test. According to a release from the company, the 25,000-person test showed that convenient delivery significantly boosted breakfast volume among students at the university. Starship and operating partner Sodexo said that they completed 1,500 additional breakfast orders on campus since implementing the automated deliveries. A 2016 study from Australia’s Institute for Physical Activity and Nutrition showed college students skip breakfast 88 percent of […]
Boston-based ezCater has acquired Monkey Group, an enterprise software and training company that’s the developer of Monkey, a cloud-based platform for takeout, delivery and catering.
Food On Demand’s Nick Upton led a sophisticated dive into the future of franchised third-party delivery with three industry experts, including a national attorney in the restaurant space, an exec from Red Robin and a Chicago-area franchisee for Jersey Mike’s. The group covered everything from involuntary delivery participation, cannibalization of dine-in, POS integration, data ownership and what to do when delivery and franchise territories don’t overlap. Click here to watch the session With a generously packed agenda, the session began with how the franchised third-party delivery scene has changed in […]
Checkers and Rally’s is taking on delivery in a big way, going all in with every provider it can get and maybe changing the delivery game along the way. Checkers has around 900 locations, with about 300 of those corporate locations. So it’s not as large as the big QSR players, and it’s not small enough that it could just turn on delivery and hope it works. That in-between size may have helped the company avoid hazards at the bleeding edge of the third-party delivery industry. “We’re just trying to […]
Editor’s note: Grocery Pup is now known as A Pup Above. A new startup called Grocery Pup is bringing freshly cooked meals—for your dog—right to your doorstep. Billed as the “tastiest and most nutrient-rich cooked dog food,” Grocery Pup uses sous-vide cooking to achieve what it claims is the highest quality, human-grade, and most convenient dog food around. Shoppers can buy products on a one-time basis or opt for a subscription method like human-focused meal kits. The subscriptions are based on the dog’s weight for proper portion control. Using the […]
