latest posts

When You Call Via 313 For Pizza You Will Speak With a Friendly AI Agent

By Adam Wahlberg | August 26, 2025

The Detroit pizzeria is seeing a lift throughout its system by letting AI handle its phone orders.

Opus Training Can Provide Answers To Staff In Nine Seconds

By Adam Wahlberg | August 25, 2025

The era of just-in-time training is here and it has the potential to become a key profit center.

Chipotle Taps Zipline for Drone Delivery

By Bernadette Heier | August 21, 2025

Starting Thursday, a small number of Dallas customers can get their burritos and bowls dropped from the sky—expansion is next.

Virtual Dining Concepts Continues Momentum With Great American Cookies Deal

By Adam Wahlberg | August 20, 2025

This is just the latest in a string of impressive collaborations.

DoorDash Puts Loyalty at the Center of Its New Restaurant Tools

By Bernadette Heier | August 20, 2025

DoorDash is betting big on loyalty, rolling out tools that let restaurants reward customers wherever they order.

Del Taco Deepens Its Catering Program With ezCater

By Adam Wahlberg | August 19, 2025

The partnership will be systemwide by the end of next year.

Blue Apron Ditches Subscriptions

By Bernadette Heier | August 19, 2025

The meal kit company known for delivering fresh ingredients and recipes to your doorstep, is moving beyond the subscription model it helped pioneer.

MarginEdge Gives Operators Tomorrow’s Data Today

By Adam Wahlberg | August 19, 2025

It is bringing machine-learning analytics and forecasting to its roster of 11,000 restaurants.

Loyalty Is a Tool With Many Dimensions and Infinite Upside

By Adam Wahlberg | August 13, 2025

Blaze Pizza, Kahala Brands, and Cooper’s Hawk share their secrets for locking in long-term customers.

McDonald’s Launches New Direct Ordering On Website

By Bernadette Heier | August 13, 2025

The new option, made in partnership with DoorDash, allows customers to order from its site without needing to download an app, log in or create an account.