latest posts

Chick-fil-A Opens Within Boston CloudKitchen to Support Delivery Orders

By Bernadette Heier | September 24, 2025

The space will have no dining room or drive-thru, just a spot dedicated to fulfilling delivery orders through apps like DoorDash and Uber Eats.

It Seems Every Brand Wants To Use Voice AI. Yet Taco Bell Is Pulling Back.

By Adam Wahlberg | September 24, 2025

The fast-food giant’s experience offers a glimpse into the growing pains of voice AI.

Beekeeper Wants You To Retain Your Employees For More Than a Week

By Adam Wahlberg | September 24, 2025

Beekeper’s app unifies communication, operations and HR to connect frontline workers with the people and tools they need to become acclimated.

Checkmate Launches AI-Powered Digital Menu Boards

By Adam Wahlberg | September 17, 2025

It’s a revenue channel built to adapt to a restaurant’s operations.

PAR Technology Debuts Coach AI Assistant

By Bernadette Heier | September 17, 2025

PAR AI delivers real-time intelligence that flows across the restaurant tech stack without the need for extra apps or training.

Operators Give Growth Tips For The Times

By Adam Wahlberg | September 17, 2025

A look back at lessons from past Outstanding Operators reveals how restaurant leaders are tackling today’s headwinds with first-party ordering, catering, and loyalty.

Vox AI Wants To Transform QSR Operations

By Adam Wahlberg | September 15, 2025

It completed a $8.7 million fundraising round to support its mission.

Potbelly Plans Sale to Major C-Store Operator RaceTrac

By Laura Michaels | September 12, 2025

Atlanta-based RaceTrac has an agreement to buy 445-unit Potbelly for approximately $566 million in a move that would take the sandwich franchise private. Potbelly CEO Bob Wright said RaceTrac is “attracted to our growth potential.”

Starbucks Brings AI-Powered Inventory Counting to Coffeehouses

By Bernadette Heier | September 10, 2025

With a quick scan on a handheld tablet, baristas can instantly see what’s in stock. The system will be live in all company-operated stores by the end of September.

Marqii Expands With Yext to Support Hospitality Brands

By Bernadette Heier | September 10, 2025

Marqii is expanding its partnership with Yext, a company that powers business listings across search engines, maps, apps, and directories.