latest posts

How ChatGPT Is Changing Restaurant Discovery and Online Ordering

By Bernadette Heier | October 15, 2025

OpenAI is adding apps like Uber Eats, DoorDash, Instacart, and 11 others to ChatGPT later this year, letting users order food, book trips, or shop without leaving the chat.

Analysts and Economists Agree: Off-premises Channels Are Productive, Permanent

By Nicholas Upton | October 15, 2025

Shorter visits, more off-premises orders, and stronger loyalty programs are fueling a surge in restaurant productivity.

Steve Ells’ Counter Service Expands to NYC’s Upper East Side

By Bernadette Heier | October 8, 2025

Chipotle founder Steve Ells’ rebranded sandwich shop opens its fourth Manhattan location.

When Platforms Collide: The Hidden Costs of Delivery Consolidation

By Peter Backman | October 8, 2025

What began as a fragmented marketplace teaming with competing platforms has consolidated into an oligopoly dominated by a handful of major players.

This Conference Season, Watch for New Tech Tonics to Relieve Familiar Restaurant Headaches

By Nicholas Upton | October 7, 2025

Much has changed since the last year, but much remains the same and operators are looking for new technology tools and improved operations to solve annoyingly familiar challenges.

DoorDash Officially Acquires Deliveroo

By Bernadette Heier | October 6, 2025

DoorDash has acquired British rival Deliveroo for $3.9 billion in cash, expanding its reach across Europe, Asia, and the Middle East.

From Nibble to Praze, Dlivrd Expands Its Catering Tech Ecosystem

By Bernadette Heier | October 3, 2025

Dlivrd is stretching its roots in catering logistics, building what CEO and Founder Chris Heffernan calls “a moat around the customer.”

DoorDash CEO Tony Xu Unveils Delivery Robot and SmartScale

By Bernadette Heier | October 1, 2025

DoorDash unveiled DOT, a new delivery robot, alongside AI-powered tools like SmartScale to prevent missing items and a redesigned app aimed at making delivery smarter and more personalized.

Peppr Launches Grow To Help Indies

By fodnews | October 1, 2025

Peppr, a restaurant-technology company serving independent restaurants, has announced the launch of Grow, a platform designed to help operators increase sales and expand their digital reach.

Chick-fil-A To Open New Beverage Hub

By Bernadette Heier | October 1, 2025

Chick-fil-A is branching out from its chicken sandwiches and waffle fries with plans to debut “Daybright” a beverage-focused concept.