latest posts

Red Lobster Rolls Out AI-Powered Phone Ordering

By Bernadette Heier | September 26, 2025

Leveraging SoundHound, the seafood chain can now ensure that every phone call across locations is answered.

Gopuff Rolls Out New Shopping Experience With Real-Time Updates

By Bernadette Heier | September 24, 2025

The new platform introduces live video with real-time packing updates, and a redesigned storefront that adapts to each customer’s habits and location.

Blue Bottle Coffee Launches Loyalty Program

By Bernadette Heier | September 24, 2025

Blue Bottle Coffee is rolling out a loyalty program for the first time through a redesigned mobile app.

Chick-fil-A Opens Within Boston CloudKitchen to Support Delivery Orders

By Bernadette Heier | September 24, 2025

The space will have no dining room or drive-thru, just a spot dedicated to fulfilling delivery orders through apps like DoorDash and Uber Eats.

It Seems Every Brand Wants To Use Voice AI. Yet Taco Bell Is Pulling Back.

By Adam Wahlberg | September 24, 2025

The fast-food giant’s experience offers a glimpse into the growing pains of voice AI.

Beekeeper Wants You To Retain Your Employees For More Than a Week

By Adam Wahlberg | September 24, 2025

Beekeper’s app unifies communication, operations and HR to connect frontline workers with the people and tools they need to become acclimated.

Checkmate Launches AI-Powered Digital Menu Boards

By Adam Wahlberg | September 17, 2025

It’s a revenue channel built to adapt to a restaurant’s operations.

PAR Technology Debuts Coach AI Assistant

By Bernadette Heier | September 17, 2025

PAR AI delivers real-time intelligence that flows across the restaurant tech stack without the need for extra apps or training.

Operators Give Growth Tips For The Times

By Adam Wahlberg | September 17, 2025

A look back at lessons from past Outstanding Operators reveals how restaurant leaders are tackling today’s headwinds with first-party ordering, catering, and loyalty.

Vox AI Wants To Transform QSR Operations

By Adam Wahlberg | September 15, 2025

It completed a $8.7 million fundraising round to support its mission.