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Coco Expands Robotic Delivery to Austin

By Tom Kaiser | February 10, 2022

Coco, the LA-based remotely piloted delivery service, has officially hit the streets of Austin, Texas.

DoorDash Brings Flower Deliveries into the Mix

By Tom Kaiser | February 10, 2022

DoorDash has moved into flowers-on-demand with same-day floral deliveries through partnerships with more than 3,000 local and national florists.

BentoBox’s Consumer Report Finds Falling Order Frequency, Rising Diner Sentiment

By Arthur Robert | February 10, 2022

BentoBox’s Restaurant Delivery Trend Report analyzed diner habits of the four quarters of 2021, finding that order frequency slowed over the year, even as support for the restaurant industry rose.

New Tools from Thanx Promise a Custom Loyalty Mousetrap

By Nicholas Upton | February 9, 2022

Loyalty is top of mind for the restaurant industry as operators look to build a better mousetrap and bring customers back again and again. For companies leading in loyalty, that’s a great way to keep customers close, but with every new loyalty program, the loyalty mousetrap becomes more of a commodity. “Those programs become less effective if they all look the same,” said Thanx founder and CEO Zach Goldstein. “Effectively, when it becomes table stakes and everyone has a buy X get Y program, they are no longer to be […]

Digital Ops, Off-Premises Shine in Chipotle’s Q4 Earnings

By Nicholas Upton | February 9, 2022

Chipotle marked another exceptional year of business by nearly every metric. Off-premises operations and digital ordering were especially bright spots in its latest earnings report. In the fourth quarter, Chipotle’s revenue increased 22 percent, reaching $2 billion for the first time in company history. Same-store sales (SSS) grew by 15.2 percent—not as high as the 31.2 percent in the second quarter but far higher than Q4 of 2020, when the company SSS were 5.7 percent. Overall margins were 8.1 percent. For the full year, revenue increased 26.1 percent to $7.5 […]