Delivery Fee Caps Pop Up Across the Country
Sparked by a San Francisco decision to cap third-party delivery fees, several other U.S. cities are implementing or discussing their own cap-limitations in the name of helping restaurants. San Francisco Mayor London Breed said the 15-percent fee cap is “part of a...
Ruby Tuesday Parent Launches Host Kitchen Concept
Don’t call it a ghost kitchen and certainly don’t call it a virtual restaurant: The parent company of Ruby Tuesday has launched a new initiative called Franklin Junction that introduces a new delivery-focused model that it calls “host kitchens.” At its core, the plan...
CEO of NYC-Based Delivery.com: “This is our 9/11”
NYC-based Delivery.com is national in scale through a franchise model, but smaller than rivals like DoorDash, Uber Eats and Postmates. From its vantage point, it is seeing a tale of two cities as the pandemic hammers both car-based suburban markets, which are somewhat...
Third-Party Sales up Slightly, Market Share Shifting
New data shows that COVID-19 is potentially “even-ing the playing field” for third-party delivery. That’s according to Sense360, the data and analytics firm that measures foot traffic, proprietary survey data and gleans insights from the payment data of 5 million...
Uber Adds Parcel Delivery, Person-to-Person Courier Service
Uber has added a pair of new services, Uber Direct and Uber Connect, that leverage the largest network of gig drivers in the world who suddenly have a lot less driving to do. As the COVID-19 pandemic encroached into the U.S., Uber ridership tanked. In the dense urban...
ezCater’s ‘Feed the Front Line’ Sends 20,000 Meals to Hospitals
During a historic slowdown in the global catering market, Boston-based ezCater announced its Feed the Front Line program has resulted in more than 20,000 meals sent to 145 hospitals across the U.S., including hundreds from pop singer Lizzo. “Healthcare workers are...
Dog Haus Launches Multi-Concept Virtual Restaurant Company
Dog Haus, the 50-unit West Coast franchise known for gourmet hot dogs, burgers and fried chicken sandwiches, moved up a major virtual restaurant rollout to help keep sales flowing during the COVID-19 pandemic. The California-based company announced the launch of...
Galley Threads the Needle as Foodservice Reinvents Itself
For a company promising to bring order to chaotic kitchens, Galley Solutions is having a moment as its cloud-based inventory, ingredient and supply chain tools help foodservice brands work through this unplanned midlife crisis. Whether it’s a single restaurant,...
San Francisco Caps Delivery Commission Rates
San Francisco Mayor London Breed announced a temporary 15-percent limit on the fees third-party food delivery providers can charge restaurants here during the pandemic. San Francisco happens to be the home base of three of the four largest national delivery brands:...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.