Report Shows Restaurant Delivery Surging 24 Percent
A new report from research firm Second Measure shows growth for the overall U.S. restaurant delivery scene, with sales at national third-party delivery providers growing a collective 24 percent compared to the same period a year earlier. In addition, statewide locks...
Instacart Hiring 250,000 Additional Shoppers
To cope with the rapid surge of online grocery orders, Instacart is planning to hire an additional 250,000 full-service shoppers over the next two months for grocery delivery and pickup operations in North America. The massive hiring push is part of a number of...
Analyst: Restaurant Losses Will Hurt Delivery Providers Unevenly
Delivery providers may be reporting a surge in orders as COVID-19 keeps diners at home, but the pandemic is expected to hurt more in the long term, according to a Wells Fargo financial analyst. In a research note from John Power, a senior analyst at Wells Fargo who...
Delivery Fee Caps Pop Up Across the Country
Sparked by a San Francisco decision to cap third-party delivery fees, several other U.S. cities are implementing or discussing their own cap-limitations in the name of helping restaurants. San Francisco Mayor London Breed said the 15-percent fee cap is “part of a...
Ruby Tuesday Parent Launches Host Kitchen Concept
Don’t call it a ghost kitchen and certainly don’t call it a virtual restaurant: The parent company of Ruby Tuesday has launched a new initiative called Franklin Junction that introduces a new delivery-focused model that it calls “host kitchens.” At its core, the plan...
CEO of NYC-Based Delivery.com: “This is our 9/11”
NYC-based Delivery.com is national in scale through a franchise model, but smaller than rivals like DoorDash, Uber Eats and Postmates. From its vantage point, it is seeing a tale of two cities as the pandemic hammers both car-based suburban markets, which are somewhat...
Third-Party Sales up Slightly, Market Share Shifting
New data shows that COVID-19 is potentially “even-ing the playing field” for third-party delivery. That’s according to Sense360, the data and analytics firm that measures foot traffic, proprietary survey data and gleans insights from the payment data of 5 million...
Uber Adds Parcel Delivery, Person-to-Person Courier Service
Uber has added a pair of new services, Uber Direct and Uber Connect, that leverage the largest network of gig drivers in the world who suddenly have a lot less driving to do. As the COVID-19 pandemic encroached into the U.S., Uber ridership tanked. In the dense urban...
ezCater’s ‘Feed the Front Line’ Sends 20,000 Meals to Hospitals
During a historic slowdown in the global catering market, Boston-based ezCater announced its Feed the Front Line program has resulted in more than 20,000 meals sent to 145 hospitals across the U.S., including hundreds from pop singer Lizzo. “Healthcare workers are...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.