Consumer Survey Dives into Incrementality, Frequency
As Wells Fargo sees restaurant delivery swelling to a $50 billion industry in the U.S. by 2022, the mega bank’s recent survey of 475 delivery consumers provides some insight on frequency, incrementality and the types of restaurants that have the most to gain. In its...
In Delivery Watch, Here Comes Amazon
It’s been clear that Amazon has its hungry eyes on the meal-delivery space, but it’s now making its big move with word that Seattle’s deliver-everything giant led a $575 million financing round in London-based Deliveroo, one of Europe’s largest third-party delivery...
Ford, Agility Pair Delivery Robots with Self-Driving Cars
Ford Motor Company is partnering with a robot manufacturer to pair its self-driving cars with advanced, humanlike robots to bring packages right to the front door of anxiously waiting customers. Its new partnership with Agility Robotics is focused on new ways of...
Driver App Makes for Safer Delivery Drivers
If you’re Uber, Grubhub or DoorDash directing a huge fleet of delivery drivers or a restaurant with a lean-and-mean in-house delivery team, you have a vested interest in making sure your drivers are as safe as possible. Whether it’s causing an accident or just being a...
Study: Restaurants Should Shun Exclusivity, Charge More for Delivery
Summing up its recent restaurant technology symposium that included 15 restaurant technology companies and investors, Piper Jaffray Senior Research Analysts Nicole Miller Regan and Joshua Long looked at accelerating changes in the $1.6 trillion U.S. food market that’s...Consumer Interest Trends Toward Services Delivered
Last week, research firm AlixPartners put out an interesting look on where the delivery world goes next, and one key part of the next delivery phase looks like it may be coming fast. According to that survey, the U.S. delivery market is in the middle of “Wave 2,”...
Summer Orders: Less Soup, More Poke
Bite Squad, now a subsidiary of Waitr, released data around what people order during the summer months. In a list predicting this summer’s fastest-growing delivery items, the company pointed to high-growth items seen last summer between June 1 and August 31. This...
Uber Vouchers Feels Like a Big Deal for Restaurants
There’s no shortage of marketing options for a restaurant these days, be it print ads, billboards, loyalty programs or a snarky social media presence—but have you ever tried paying cab fare to bring customers directly to your restaurant? This is now a thing, and it...
Survey Explores Three Phases of Home Delivery Maturity
Home consumer delivery usage seems to be driven by available technology, but according to a model from research firm AlixPartners there are three phases that are largely pushed by consumer desires. In its new survey, AlixPartners adds some context to what it sees as...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.