New York City Looking Into Grubhub Charges
Details are few, but multiple reports suggest the New York City Council is looking into fees charged to restaurants by Grubhub and other delivery providers. First reported by the New York Post, a hearing is scheduled by the city council’s Committee on Small Business...
Automated Call Answering to Boost Restaurant Sales
Think you’re busy? Consider the plight of QSR cashiers wearing headsets to answer calls while taking in-person orders and coordinating with the back of the house to expedite food. It’s not easy, and we’ve all been on the business side by calling in to place an order...
Wingstop Delivery: Slow to Enter, Fast to Grow
Wingstop CEO Charlie Morrison took to the airways on CNBC to talk about how the company’s large portion of digital orders has set the brand up for delivery success at the operator level. Because digital sales are more than 30 percent of the Wingstop business as of Q1...
Amazon’s Unveils Star Wars-Style Delivery Drone
In its quest for product deliveries faster than a single day, Amazon’s Prime Air division unveiled a new delivery drone that can fly up to 15 miles on a charge and deliver packages under five pounds to customers in less than 30 minutes. Looking somewhat similar to a...
Grubhub Nabs $400 Million Infusion
It’s been a rough eight months for Grubhub’s stock price, but the company is celebrating good news in the form of $400 million in new financing through a private offering. According to the company’s press release, $340 million of that cash pile will be used to repay...
The Scary Amount of Plastic in Delivery
Packaging for delivery is key, and something the industry is making great strides in to keep food in a decent state during delivery, but the waste created by restaurant packaging is becoming a bigger and bigger issue. The New York Times recently published an article...Consumer Reports Rates Grocery Delivery Services
Looking at which online grocery delivery brands offer the freshest food the fastest and most cost-effectively, Consumer Reports just published a ranking that listed Target-owned Shipt as the best groceries-on-demand service. Consumer Reports is a subscription-based...
Google Adds “Order Delivery” Button, Will Late Adopters Follow?
Google has added an “Order Delivery” button allowing customers to summon meals from their favorite restaurants, which can be delivered through Postmates, DoorDash, Delivery.com, Slice and ChowNow. The company says more delivery providers will be added soon. By...
Touring Kitchen United’s Chicago Location
The conveyor belt may be the neatest thing at Kitchen United’s first Illinois ghost kitchen within the River North neighborhood in Chicago. Restaurant operators place their packaged orders and they’re whisked away overhead to get to the waiting delivery drivers, and...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.