California Supreme Court Says Gig Workers are Contractors
In a decision heard around the gig-economy world, the California Supreme Court has ruled that Proposition 22, which classifies rideshare and delivery drivers as independent contractors, may stand. Proposition 22, which 59 percent of voters approved in a 2020 ballot...
Bojangles Set to Deploy Voice AI in Hundreds of Drive-Thrus
Bojangles has no qualms about accelerating its investment in drive-thru voice AI. Following a successful pilot with Hi Auto, an AI drive-thru voice provider, the chain signed an agreement to roll out the tech in hundreds of its 800 locations, in both franchisee and...
Bok a Bok Now Offers In-House Delivery via Cartwheel
Bok a Bok, a fast-casual restaurant chain in the Seattle area, has launched its own in-house delivery program. The program is powered by enterprise delivery management platform Cartwheel. The change was prompted by a City Council ordinance to increase driver pay,...
Virtual Dining Concepts Launches Linked Eats
Virtual Dining Concepts (VDC), which has long been an alchemist in the online-only restaurant world, has a new offering for maximizing delivery efficiency: a tech stack that sits on top of middleware platforms called Linked Eats, which it has spun into its own...
Industry Consolidation in the Global Food Delivery Space
Contributing editor, Peter Backman is a long-term foodservice sector guru and founder of theDelivery.World, a platform that connects the delivery sector and makes sense of the myriad changes and challenges that affect the sector across the globe. The global restaurant...
Juicer Launches Free Menu Price Comparison Tech for Restaurant Industry
Juicer wants to help restaurants compare prices with competitors easily—and for free. The restaurant menu pricing and intelligence company has launched a free version of its Juicer Compete tool for restaurants in the U.S. This allows restaurants to compare their menu...
Olo Wants Every Guest to Feel Like a Regular
What if a restaurant knew what you like to eat, your dietary reactions, or even your favorite kind of wine before you place an order? Could such a personalized experience satisfy you more and increase revenue for the restaurant? Noah Glass, founder and CEO of...
Value Pricing Isn’t Going Anywhere. Thanks, $18 Big Mac.
For a while after the pandemic, quick-service restaurants (QSRs) were rolling right along. Many raised prices in 2021 and 2022 and consumers, who were excited to have stores available again, were happy to oblige. QSRs: “We’re open!” Consumers: “We’re delighted!” It...
Stuart and Orkestro Partner to Expand Local Commerce
Stuart, a last-mile logistics specialist, has partnered with delivery platform Orkestro to increase both customer satisfaction as well as delivery speed. The Orkestro platform uses digital SLAs and Modern APIs to join e-commerce businesses with last-mile delivery...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.