Lisa Miller
Lisa Miller President Lisa W. Miller & Associates, LLC Lisa is a Consumer Strategist. Storyteller. Author. She has spent the last three decades translating consumer data into well-integrated, actionable insights that unlock profitable sales and business growth....Victor Fernandez
Victor Fernandez Chief Insights Officer, Black Box Intelligence Victor Fernandez, Chief Insights Office for Black Box Intelligence, is the company’s most senior analyst, having studied the restaurant industry for over 20 years. He is responsible for delivering...
Outstanding Operator: Big Chicken
Big Chicken, the fast-casual founded by basketball legend Shaquille O’Neal, is a Food On Demand Outstanding Operator. O’Neal was inspired by his childhood memories of eating his mom’s chicken around the kitchen table. He wanted to create something...
DoorDash Shares the 50 Most Loved Restaurants On Its Platform
DoorDash does not advertise on Love Island but maybe it should. It introduces countless diners to restaurants and stokes the flame of culinary romances. It even offers a forum for puppy-love consumers to declare their affection for establishments through reviews on...
Yum Brands Launches AI-Powered Platform to Centralize All Tech
Yum Brands has introduced Byte by Yum, a collection of proprietary software-as-a-service AI-driven products. This will help its brands like Taco Bell, KFC, Pizza Hut and Habit Burger & Grill streamline operations by consolidating all its tech solutions into a...
Outstanding Operator: Potbelly
Potbelly is a Food On Demand Outstanding Operator. Potbelly is known for its Wreck sandwiches, which are vertically layered creations of Everest proportions. But wreck doesn’t describe the year it had in 2024. Heck yes is more like it. Its digital and off-premises...
Wings Etc. Tackles the Super Bowl and Targets Off-Premises Growth
Jalen Hurts wasn’t the only big winner during the Super Bowl. Wings Etc. Grill & Pub came away smiling as well. And it has a strategy in place to keep it spiking the football throughout the year. The brand, which operates 80 locations in 13 states, does big...
Olo Teams with FreedomPay to Enhance In-store Payments
The digital ordering and restaurant solutions company Olo has integrated with FreedomPay, one of the largest payment gateways for card-present transactions. FreedomPay supports over 1,000 POS and payment systems. Restaurants using FreedomPay payment terminals can now...
Chili’s Is the Talk of the Industry. Its Off-Premises Choices May Explain Why
If you talk to operators about their off-premises success, many of them will bring up the importance of curbside pick-up. Some see it as a key to their success. Not Chili’s. At the end of the first quarter in 2024 the brand jettisoned the practice. It was creating...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.