Olo Wants Every Guest to Feel Like a Regular
What if a restaurant knew what you like to eat, your dietary reactions, or even your favorite kind of wine before you place an order? Could such a personalized experience satisfy you more and increase revenue for the restaurant? Noah Glass, founder and CEO of...
Value Pricing Isn’t Going Anywhere. Thanks, $18 Big Mac.
For a while after the pandemic, quick-service restaurants (QSRs) were rolling right along. Many raised prices in 2021 and 2022 and consumers, who were excited to have stores available again, were happy to oblige. QSRs: “We’re open!” Consumers: “We’re delighted!” It...
Stuart and Orkestro Partner to Expand Local Commerce
Stuart, a last-mile logistics specialist, has partnered with delivery platform Orkestro to increase both customer satisfaction as well as delivery speed. The Orkestro platform uses digital SLAs and Modern APIs to join e-commerce businesses with last-mile delivery...
Serve Robotics Stock Surges Amid Investments
Serve Robotics has been gaining attention as of late. Its stock surged last Thursday to 187 percent after Nvidia, an AI chip manufacturer, took a 10 percent stake in the company. That’s according to a filing with the Securities and Exchange Commission. Nvidia’s...
Global Surveys Show Importance of Loyalty and Time of Day
Savvy operators not only look to peers around the country for trends but around the globe. Two new international surveys contain insights they will want to see. One is from across the pond. According to the Voice of the Industry Survey 2024 conducted by EuroMonitor,...
CBS NorthStar and kea Partner to Digitally Transform Phone Orders
Restaurant management technology provider CBS NorthStar and Voice AI technology company kea have joined forces to digitally transform phone orders. The partnership will integrate kea’s Voice AI capabilities into CBS NorthStar’s Point-of-Sale (POS)...
Avride is the Latest Tech Startup to Launch Food Delivery Robots in the U.S.
When it comes to robotics in the restaurant industry, early innovation focused-on food delivery and robot food runners. But lately, delivery robots and drones have taken a back seat as restaurants turn to back of the house automation to save on labor costs. Indie...
GrubHub Delivers Deals In Honor of 20th Anniversary
Remember 2004? Shrek 2 was big. So was Green Day. And GrubHub was just getting started. Cut to today and GrubHub has delivered 2 billion orders to nearly 100 million customers. It’s commemorating two decades in business by launching a two-week event, starting today...
Panera To Go Opens in Massachusetts, Offering Rapid Pick-Up
Panera To Go, a concept tailored for digital convenience, has officially opened in Watertown, Massachusetts. True to its name, the format is built for those on the go, with features like Rapid Pick-Up and delivery shelves for easy order retrieval. Guests can place...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.