Could Voice AI Be Your Most Effective Drive-Thru Cashier?
Andrew Charles, a senior restaurant analyst at TD Cowen, has seen the future of drive-thru. Rather, he’s heard it. “Voice AI is showing a check lift where it is being used today,” he told the audience at the Restaurant Finance & Development Conference. “The reason...
Domino’s Reimburses Customers Who Tip Drivers
If the Domino’s Noid from the 80s were a Domino’s driver from today, he’d likely make $15.91 an hour, according to research from ZipRecruiter. Customers usually help out by giving drivers a gratuity. The company is now encouraging this by reimbursing online tips. The...
Around the Restaurant Industry at RFDC
Stagnant foot traffic, an uneven post-COVID recovery, the rise of automation, and a broad-based consumer drive for experiences over things were the key themes at this year’s Restaurant Finance & Development Conference in Las Vegas. Produced by Food On Demand...
Domino’s Sees Delivery Sales Fall After Incentivizing Customer Pickup
A year and a half after a national ad campaign incentivized Domino’s customers to pick up their pizzas rather than having them delivered, the pizza giant’s customers have followed suit as its pickup sales rise and delivery sales fall. During its third-quarter 2023...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.