Could Voice AI Be Your Most Effective Drive-Thru Cashier?
Andrew Charles, a senior restaurant analyst at TD Cowen, has seen the future of drive-thru. Rather, he’s heard it. “Voice AI is showing a check lift where it is being used today,” he told the audience at the Restaurant Finance & Development Conference. “The reason...
Bojangles Set to Deploy Voice AI in Hundreds of Drive-Thrus
Bojangles has no qualms about accelerating its investment in drive-thru voice AI. Following a successful pilot with Hi Auto, an AI drive-thru voice provider, the chain signed an agreement to roll out the tech in hundreds of its 800 locations, in both franchisee and...
ConverseNow Teams with Valyant to Accelerate Voice AI in Drive-Thrus
Fueled by the restaurant industry’s push to use tech for better efficiency, two big AI-voice ordering players have teamed up. ConverseNow, which automates ordering for restaurants with AI, announced Tuesday it’s acquiring Valyant AI, a provider of drive-thru...
McDonald’s Pulls Plug on AI Ordering in Drive-Thru
While news of restaurants adopting voice AI in drive-thrus continues to circulate, fast food giant McDonald’s is pulling the plug—for now. The chain informed franchisees in an email that it would shut off the technology in more than 100 locations by the end of July. ...
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