Happy Cashier Survives an Internet Backlash. Can It Survive Kiosks?
I became aware of virtual cashiers in 2022 when I strolled into a Freshii store in downtown Minneapolis. I heard a voice greeting me. I couldn’t tell from where. I saw actual human beings behind a counter preparing meals. But they had their heads down. Then I heard it...
Grubhub Adds 60 More Campuses, Sees Avenue as Growth Driver
Despite a decline in overall order volume, Grubhub remains optimistic about one promising segment of its business, its campus dining program. In its latest earnings report, Grubhub reported a 12 percent decrease in North American orders, falling from $74.1 million in...
Is There a Revenue Ceiling for Third-Party Delivery Providers?
DoorDash shared its second-quarter earnings performance last week and it was another boffo report, at least on the revenue side. Revenue went up 23 percent to $2.6 billion over a year ago. It lowered its net loss from $170 million to $157 million. And it received 635...
Industry Consolidation in the Global Food Delivery Space
Contributing editor, Peter Backman is a long-term foodservice sector guru and founder of theDelivery.World, a platform that connects the delivery sector and makes sense of the myriad changes and challenges that affect the sector across the globe. The global restaurant...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
