First-Party Delivery and Kiosks Are Expected To Grow in 2025
The unified restaurant platform Qu has been publishing a State of Digital Report for six years now, based on the results of a comprehensive survey of fast casual and QSR brands. For this year’s report it gathered insights from 170 enterprise brands that represent...
Perkins Enters Fast Casual Space With New Store Design
Perkins is known for its Mammoth Muffins. But its new store prototype, Griddle & Go, goes in the other direction. It clocks in at a lean 1,500 square feet, with seating for 65 guests and digital-ordering tools for the on-the-move crowd. The brand refers to the new...
McDonald’s Rolls Out Cash Accepting Kiosks, as Labor Costs Rise
McDonald’s is launching new digital kiosks that accept cash and dispense change. The move follows the chainwide rollout of self-order kiosks in 2020, which accepted credit card payments and required cash customers to go to the counter. “These changes allow franchisees...
Happy Cashier Survives an Internet Backlash. Can It Survive Kiosks?
I became aware of virtual cashiers in 2022 when I strolled into a Freshii store in downtown Minneapolis. I heard a voice greeting me. I couldn’t tell from where. I saw actual human beings behind a counter preparing meals. But they had their heads down. Then I heard it...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.