McDonald’s Rolls Out Cash Accepting Kiosks, as Labor Costs Rise
McDonald’s is launching new digital kiosks that accept cash and dispense change. The move follows the chainwide rollout of self-order kiosks in 2020, which accepted credit card payments and required cash customers to go to the counter. “These changes allow franchisees...
Happy Cashier Survives an Internet Backlash. Can It Survive Kiosks?
I became aware of virtual cashiers in 2022 when I strolled into a Freshii store in downtown Minneapolis. I heard a voice greeting me. I couldn’t tell from where. I saw actual human beings behind a counter preparing meals. But they had their heads down. Then I heard it...
KFC Tests New Tech in Orlando
One might think KFC’s most daring idea was when it named Norm MacDonald as Colonel Sanders in 2015. That was unconventional. But what it is doing in Orlando makes the Norm decision seem normal. If you’re visiting one of 16 Orlando stores after an outing at Disney...
Bite Kiosks Tap Thanx to Drive Loyalty
As labor costs continue to rise, many restaurants are turning to self-service kiosks to improve operational efficiency. On the consumer-end, the toss-up for using kiosks comes with an expectation for customization and personalization when ordering. That’s why Bite, a...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.