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Consumer Engagement Becomes Tech Topic du Jour

Consumer Engagement Becomes Tech Topic du Jour

by Nicholas Upton | Apr 15, 2021 | Best Practices, News

In the past 16 months, much of the restaurant industry has turned its attention to customer engagement at all costs. When COVID hit, there was a widespread realization among operators that when customers aren’t coming in or have to stay home, smiling, happy...
Ovation Helps Restaurants Ask: Was That Good for You?

Ovation Helps Restaurants Ask: Was That Good for You?

by Tom Kaiser | Dec 10, 2020 | Best Practices, News

While it might seem a bit counterproductive for restaurant operators to ask for even more guest feedback, given all the vitriol on Google and TripAdvisor listings, hearing whether guests are happy with their meals is even more important and elusive now that so many...
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