by Bernadette Heier | Jun 18, 2024 | Automation, News
While news of restaurants adopting voice AI in drive-thrus continues to circulate, fast food giant McDonald’s is pulling the plug—for now. The chain informed franchisees in an email that it would shut off the technology in more than 100 locations by the end of July. ...
by Bernadette Heier | Jun 12, 2024 | News
A lot has changed for itsaCheckmate since it came onto the scene eight years ago. Originally it started as a third-party integration company for restaurants’ point-of-sale (POS) systems—remember the sea of tablets operators often had to deal with to handle multiple...
by Beth Signarovitz | Jun 5, 2024 | News, News Briefs
Taco John’s is the latest chain to test voice AI ordering in its drive-thrus. To make this happen, the taco hub has teamed with AI automation technology provider Presto and restaurant point-of-sale (POS) provider Qu. Presto Voice will be available at select...
by Bernadette Heier | Jan 31, 2024 | Automation, News
The saga of fast-casuals increasingly adopting artificial intelligence continues. It seems almost daily, another restaurant is testing or implementing voice AI to take over phone and drive-thru orders. The reasoning remains consistent across the board, “to deal with...
by Tom Kaiser | Dec 13, 2023 | News
California-based SoundHound, one of the largest providers of artificial intelligence-based voice recognition, announced that it has signed an agreement to acquire SYNC3 Restaurant Solutions, another provider of voice AI. SoundHound says this deal will make it “the...