How Satisfactory Are Customer Surveys?
While quick service restaurants have long used customer satisfaction surveys to gain insight into guest experiences, recent research indicates that the method often paints a different picture than patrons actually encounter. Market Force, a Georgia-based customer...
Culver’s Capitalizes on Loyalty Craze with New Program
Culver’s fanatics are now able to receive benefits for their allegiance to the fast-casual restaurant chain, as the Wisconsin-based brand launched its first rewards program in mid-November. The “Delicious Rewards” program, according to a Nov. 17 press release,...
Coco Robotics, Shake Shack Roll Out Autonomous Delivery Partnership in Chicago
Through rain, sleet, snow and any other conditions the Windy City has to offer, autonomous robots are on the loose in Chicago delivering some of the nation’s most sought-after made-to-order burgers and other menu items thanks to a collaboration between Coco...
AI Brings Big Advantages to Small Businesses
Artificial intelligence is rapidly changing the way businesses function, and that shift reaches far beyond megacorporations with deep pockets to test new tools. Firms of all sizes — nationally recognizable brands and Main Street staples alike — are weaving AI into...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.