Report Reveals How QSRs Can Create Marketing in the Moment With AI
Nearly 70 percent of quick-service restaurant sales nationwide take place in drive-thrus, and thanks to new technology, marketers see a way to connect with customers like never before. That was the conclusion in a report released by the Chief Marketing Officer...
McDonald’s Pulls Plug on AI Ordering in Drive-Thru
While news of restaurants adopting voice AI in drive-thrus continues to circulate, fast food giant McDonald’s is pulling the plug—for now. The chain informed franchisees in an email that it would shut off the technology in more than 100 locations by the end of July. ...
California’s $20 Minimum Wage Spurs Kiosk Demand at Fast Food Restaurants
California’s new $20 minimum wage for fast food workers is spurring the adoption of restaurant automation tools, from kiosks to drive-thru voice bots. Kiosks are especially having a moment in the state as quick-service chains look for ways to increase revenue and...
If You are Seeing a Lot of Tech in Restaurants Now, Just Wait
Stepping into a restaurant these days can feel like walking onto the set of Dune. It’s pretty tech heavy. You may have ordering kiosks on your right, digital food lockers on your left, robots zipping around. And it’s likely to get even more futuristic,...
Voice AI Steals the Spotlight at National Restaurant Association Show
As I wandered through the technology-packed aisles of the National Restaurant Association food show last weekend, one standout star stole the spotlight among hundreds of vendors: sleek display screens sporting AI-powered voice ordering. Amid rising labor costs and...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.