by Bernadette Heier | Sep 6, 2023 | Briefs, News
SoundHound, a voice artificial intelligence company, has partnered with ChowNow, an online ordering and marketing platform designed to support independent restaurants, to enable restaurants to automatically answer and respond to inbound customer calls. Restaurants...
by Tom Kaiser | Aug 25, 2023 | Briefs, News Briefs
Bikky, a customer data platform built for multi-unit restaurants, announced that Evergreens, the Northwest’s destination for salads, wraps and warm bowls, selected Bikky as its customer data and analytics partner. Evergreens’ leadership team previously relied on...
by Bernadette Heier | Apr 20, 2023 | Briefs, News
Union Square Hospitality Group (USHG) is expanding its partnership with guest engagement platform Thanx. Thanx will now power three USHG brands: Daily Provisions, an all-day neighborhood kitchen, Blue Smoke, a barbecue joint and Marta, a Roman-inspired pizzeria and...
by Tom Kaiser | Mar 9, 2023 | Briefs, News
Location-based customer experience platform, Flybuy, announced two new integrations with Olo to streamline staff operations. Flybuy Pickup is now fully integrated to provide ETA and arrival events within Olo Expo, optimizing order prep and hand-off. Flybuy Pickup is...
by Bernadette Heier | Feb 2, 2023 | Briefs, News, Research
As restaurateurs around the world are grappling with high inflation rates, labor shortages, and economic uncertainty, technology seems to be key in addressing macroeconomic conditions, according to the 2022 Global State of the Hospitality Industry survey by...
by Tom Kaiser | Feb 1, 2023 | Briefs, Third-Party Delivery
Drizly, an Uber subsidiary focused on alcohol delivery, announced a new partnership with instant delivery provider Gopuff. This new collaboration brings the full Gopuff assortment of beer, wine and spirits to Drizly’s online alcohol shop, while expanding the...