Full-Service Dining Satisfaction Back to Pre-Pandemic Levels
According to the latest American Customer Satisfaction Index (ACSI) survey, customer satisfaction with full-service restaurants is back up to pre-pandemic levels, topping all other industries included in the index along with athletic shoes and soft drinks. Results...
Domino’s Expanding its EV Delivery Fleet
Eight years after introducing a small fleet of DXP delivery cars, Domino’s Pizza announced that more than 1,100 custom-branded Chevy Bolt electric vehicles will be in use at franchise and corporate stores by the end of the year. It’s a big deal for the world’s...
DoorDash Celebrates Tenth Anniversary with Significant App Updates
DoorDash held its first Dash Forward event to celebrate the delivery platform’s 10th anniversary, and used the online occasion to announce new updates and features to its offering—billed as the biggest app update in its history. The changes DoorDash announced are...
Bolt, Starship Collab to Scale Self-Driving Robot Food Deliveries
European ride-hailing firm Bolt is the latest mobility giant to leverage self-driving robots for deliveries. Bolt signed on the dotted line with Starship Technologies to roll out “thousands of robots delivering food across multiple countries” according to a...
Engineering a Sustainable Delivery Model
Delivery’s rise brought with it a boatload of externalities that paint an uncertain, confusing picture about the future of restaurants. Whether we’re talking about the survival of independent restaurants, environmental consequences of car-based deliveries, the rights...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.