Red Lobster Rolls Out AI-Powered Phone Ordering
Red Lobster is rolling out an AI-powered phone ordering agent to support its team members. Leveraging SoundHound, the seafood chain can now ensure that every phone call across locations is answered. The system can handle multiple calls simultaneously, place orders,...
Chick-fil-A Opens Within Boston CloudKitchen to Support Delivery Orders
Chick-fil-A is making it even easier for Boston to get their chicken fix. The chain recently opened a delivery-only kitchen out of the CloudKitchens space in Roxbury’s Newmarket Foodhub. Translation: no dining room or drive-thru, just a spot dedicated to fulfilling...
It Seems Every Brand Wants To Use Voice AI. Yet Taco Bell Is Pulling Back.
Taco Bell was an early adopter to using voice AI in its stores. But now it’s going through a rethink. In an interview with the Wall Street Journal, Taco Bell’s chief digital and technology officer Dane Mathews said the brand is reconsidering how it deploys the...
Beekeeper Wants You To Retain Your Employees For More Than a Week
Ask any operator about staffing and prepare to hand over some Tylenol. “In the corporate world managers typically say the first 90 days make or break the employee experience, but for restaurant operators who need to staff the front line, it can be seven to 10 days,”...
Operators Give Growth Tips For The Times
Last year was inflation. This year it’s tariffs. Headwinds are not unusual in an industry with high stress and low margins. But for some those winds are blowing hard. We mined the insights from the 20 restaurant execs we profiled in our Outstanding Operators program...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.