1PL or 3PL? A Question For the Soul of Delivery
Contributing editor, Peter Backman, is a long-term foodservice sector guru and founder of theDelivery.World, a platform that connects the delivery sector and makes sense of the myriad changes and challenges that affect the sector across the globe. The global food...
HungryPanda Is the America Whisperer for Chinese Brands
To say that things are a bit tense at the moment between the U.S. and China is like saying Kendrick and Drake are just having a tiff. That’s what happens when a tariff war erupts. But that isn’t stopping Chinese restaurant brands from opening shops in America,...
When You Call Via 313 For Pizza You Will Speak With a Friendly AI Agent
Detroit pizza is unlike any pizza in the world. It’s rectangular, thick, chewy, with crispy cheese edges and a tangy tomato sauce. VIa 313 has it mastered. It does it so well that its phone lines were often too busy to handle all the orders. No more. “Partnering with...
Opus Training Can Provide Answers To Staff In Nine Seconds
Ask restaurant managers in an unguarded moment what is the most frustrating part of their job and you likely will hear one thing: interruptions from staff. Questions come fast and they come furious. If only managers could tell colleagues to just check their phones and...
Chipotle Taps Zipline for Drone Delivery
Chipotle is going airborne. Beginning Thursday, customers in the Dallas area can order burritos, bowls through drone company Zipline. The service, dubbed “Zipotle”, is launching from Chipotle’s Rowlett, Texas, location at 3109 Lakeview Parkway. A small number will be...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.