Automated Texting Turns Missed Calls into Happy Customers
Have you ever wondered why more businesses can’t respond to customers with text messages, rather than playing the game of getting stuck on hold or being dumped into an overloaded voicemail box? A company called Numa has rolled out a system that lets retailers and...
Cowen Digital Dining Summit: Three Years of Innovation in Three Months
During a day-long event that included delivery, technology and restaurant experts, analysts from Cowen’s Restaurant & Food Technology Summit dove into the latest metrics showing where restaurants are heading after the worst impacts of the pandemic recede. One...
Are Minor Sticking Points all that Remain in Uber/Grubhub Deal?
In the ongoing negotiations between Grubhub and Uber, it seems like only minor concessions remain between now and the signing table. According to Bloomberg, “people familiar with the matter” say one key negotiating point remains: What’s known as a “breakup fee.” But...
Worldly Ghost Delivery Startup Launches in Boise
Boise might not have a reputation for world-class dining or cutting-edge technology, but Crave Delivery looks to change that mindset. In a confluence of fine dining, new delivery trends and new restaurant operational models, the company just launched in Boise and two...
Long-term Outlook Fuels Innovation at Marco’s Pizza
Reached last week, Jacob Webb said sales at his Marco’s Pizza restaurants in Utah are up more than 40 percent compared to the same time last year. “It’s totally unprecedented,” said Webb, who has nine stores in the Salt Lake City market and is also the brand’s area...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.