by Bernadette Heier | Jun 18, 2024 | Automation, News
While news of restaurants adopting voice AI in drive-thrus continues to circulate, fast food giant McDonald’s is pulling the plug—for now. The chain informed franchisees in an email that it would shut off the technology in more than 100 locations by the end of July. ...
by Adam Wahlberg | Jun 18, 2024 | News
UrbanPiper Chief of Growth Manav Gupta jumps on a call at 7 p.m. his time in India to accommodate a 10.5-hour time difference. “Oh this isn’t too late,” he said cheerfully to start our interview. It is evident that he has steered his company through pivots and...
by Bernadette Heier | Jun 12, 2024 | News
Wonder, Marc Lore’s food hall delivery concept, is partnering with FreshRealm to boost expansion. The partnership aims to help the chain expand from 12 to 90 locations by the end of 2025, with a goal to open 25 this year. FreshRealm produces fresh meals for grocery...
by Bernadette Heier | Jun 12, 2024 | News
A lot has changed for itsaCheckmate since it came onto the scene eight years ago. Originally it started as a third-party integration company for restaurants’ point-of-sale (POS) systems—remember the sea of tablets operators often had to deal with to handle multiple...
by Adam Wahlberg | Jun 11, 2024 | News, Top Stories
For a fast-casual chain that offers old-fashioned fare, Potbelly also has a taste for the modern. Last year, it launched Potbelly Digital Kitchen, an in-store tech platform that optimizes online order processing. And now it’s toasting the bread even more with a sleek,...
by Nancy Luna | Jun 10, 2024 | Automation, News
California’s new $20 minimum wage for fast food workers is spurring the adoption of restaurant automation tools, from kiosks to drive-thru voice bots. Kiosks are especially having a moment in the state as quick-service chains look for ways to increase revenue and...