The Latest News

Learn From Off-premises Leaders Who Have Done the Restaurant Legwork
Part one of a recap of the Food On Demand Outstanding Operators program, highlighting brands that are excelling in innovation through technology integration and off-premises operations.

Market maturity vs. growth markets: Global delivery’s two-speed reality
While mature markets are hitting growth ceilings, emerging markets continue to demonstrate explosive potential, creating distinct strategic challenges and opportunities.

Breakfast Catering is Booming and It’s Not Just Bagels
A bag of pumpernickel bagels in the breakroom isn’t going to cut it anymore, not if healthy employee morale and retention is your goal.

7 Brew Opens a Walk-Thru Location Inside a Walmart
Grabbing a coffee without breaking stride may only take seven seconds.

Outstanding Operator: Potbelly
Potbelly rolled out tech innovations and off-premises strategies that are paying off big.

Wings Etc. Tackles the Super Bowl and Targets Off-Premises Growth
How did the brand prepare for the one-day sales explosion that was the Super Bowl? Carefully. And with the help of technology.

Chili’s Is the Talk of the Industry. Its Off-Premises Choices May Explain Why
Not trying to be everything to everyone and focusing on what it excels at seems to have raised its ceiling. That and becoming a TikTok sensation.

How Restaurants Can Win the Super Bowl
Patrick Mahomes isn’t the only one looking to be a big winner on Sunday.

Profitability at Last? Global Delivery Platforms Path to Financial Sustainability
The long-awaited path to profitability for global delivery platforms may finally be emerging, as industry giants shift their focus from aggressive expansion to sustainable operations.

Announcing the 2025 Outstanding Operator Winners
After combing through a wealth of nominations, our editorial team has selected 20 brands that are excelling in areas like off-premises operations and digital guest engagement.

Franchisors Lean On Loyalty to Leverage Customer Data and Drive Sales
Brands like Dunkin’, GoTo Foods, and Cilantro Taco Grill are using loyalty apps to boost customer engagement, personalize offers, and drive traffic—while giving consumers value in return.

California Pizza Kitchen Asks, ‘Do You Want Fries With That?’
Its collaboration with virtual brand Man Vs. Fries is an unexpected zig from a brand known for its pizza zag. And it’s not done taking chances.
Food On Demand Topics
Finance
Restaurant Inflation: Final CPI Report of 2022
Inflation saw a slight cooling in November, with food away from home CPI at 8.5 percent year-over-year.
Research
Five-Year Forecast: U.S. Online Grocery Sales See Growth
Brick Meets Click projects online grocery to grow nearly 12 percent through 2027, driven by an expected uptick in pickup services.
The Deliverers
Uber Eats Now Lets Users Create and Share Lists of Favorite Spots on App
A new social feature is highlighting lists from influencers and regular users—boosting discoverability of local restaurants.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Starship Technologies Has Data That Shows Students Love Robots
Many students consider them their besties.