The Latest News
Incept AI Has a Drive-Thru Order-Taking Solution That Minimizes Secondary Noises
The company boasts a 97 percent success rate with its voice AI platform.
Domino’s Partners with DoorDash to Expand Delivery Reach
Domino’s exclusive deal with Uber Eats ends May 1, and will now use both DoorDash and Uber Eats marketplaces, while keeping its own drivers.
A TouchBistro Survey Underlines the Strength of Takeout and Delivery
It’s just more proof that consumer affection for off-premises ordering is bottomless.
Outstanding Operator: Perkins
Perkins is out to prove it’s about more than omelets by bolstering its off-premises operations and preparing a loyalty program that will grow its lunch and dinner revenues.
The Catering Journey: An Opportunity for Significant Growth
In the first installment of a four-part series, Jim Rand reveals how restaurant operators can tap into catering for growth, drawing on decades of experience.
Walk-On’s Sports Bistreaux Is Scoring Big With Off-Premises
The brand offers a family friendly atmosphere and great food. Now it’s putting new emphasis on catering, delivery, and takeout.
Starship Technologies Has Data That Shows Students Love Robots
Many students consider them their besties.
Mellow Mushroom Modernizes with Digital Tools and “Fast-Fine” Prototype
The chain is embracing digital transformation with upgraded kitchen operations and new off-premises efficiency.
Medallia Knows What Consumers Will Pay For Delivery
Its latest survey results show how powerful brand loyalty can be.
Taco Bell Adds Photo Booth in Drive-Thru for Super Bowl
Taco Bell’s Live Más Drive-Thru Cams campaign lets customers pose for a chance to appear in its 2025 Super Bowl ad.
Toast Shifts to Uber Eats Direct as Primary Delivery Partner
Toast is switching to Uber Eats Direct as its primary delivery option, offering lower fees for restaurants.
Tony Illes Has Made 9,197 Third-Party Deliveries, Now He Delivers On His Own
A Tony Delivers app is launching soon and expansion into multiple cities may follow.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Restaurant Inflation: Final CPI Report of 2022
Inflation saw a slight cooling in November, with food away from home CPI at 8.5 percent year-over-year.
Research
Five-Year Forecast: U.S. Online Grocery Sales See Growth
Brick Meets Click projects online grocery to grow nearly 12 percent through 2027, driven by an expected uptick in pickup services.
The Deliverers
Uber Eats Now Lets Users Create and Share Lists of Favorite Spots on App
A new social feature is highlighting lists from influencers and regular users—boosting discoverability of local restaurants.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
API Provider MealMe Validates B2B Play With $8 Million Round
It started as a food-delivery price aggregator but is now a thriving tech provider.