The Latest News
Steve Ells’ Startup Kernel Axes Robots and Rebrands
Dubbed “Counter Service”, it’s shifted gears to an artisanal sandwich concept.
Sauce Adds a Customer Retention Module To Its White-Label Delivery Platform
Sauce automates individualized messages to existing customers and operators don’t have to do a thing.
Outstanding Operator: Viva Chicken
The QSR with the tasty Peruvian-style poultry is expanding to new locations, supported by a revamped tech stack and a deep confidence in its catering program.
Outstanding Operator: Playa Bowls
Founded by passionate surfers Robert Giuliani and Abby Taylor, the brand continues to expand, including in off-premises operations, with its innovative loyalty program and customizable menu.
Richtech Robotics Opens a Café With a Talking Humanoid Barista
In Las Vegas you can go to a coffee shop and a robot will greet you and make your drink. The future is here.
Outstanding Operator: Freddy’s Frozen Custard & Steakburgers
The brand’s blend of new-tech innovations and old-school customer service is paying off with rapid growth and close to a billion dollars in annual systemwide sales.
Outstanding Operator: Big Chicken
Big Chicken’s operational strategies, from menu tweaks to tech partnerships, fuel its rapid growth and adaptability in a shifting market.
Yum Brands Launches AI-Powered Platform to Centralize All Tech
This will help brands like Taco Bell, KFC, and Pizza Hut streamline operations by consolidating all tech into a one-stop shop management platform.
Outstanding Operator: Potbelly
Potbelly rolled out tech innovations and off-premises strategies that are paying off big.
Wings Etc. Tackles the Super Bowl and Targets Off-Premises Growth
How did the brand prepare for the one-day sales explosion that was the Super Bowl? Carefully. And with the help of technology.
Chili’s Is the Talk of the Industry. Its Off-Premises Choices May Explain Why
Not trying to be everything to everyone and focusing on what it excels at seems to have raised its ceiling. That and becoming a TikTok sensation.
How Restaurants Can Win the Super Bowl
Patrick Mahomes isn’t the only one looking to be a big winner on Sunday.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Domino’s Sees Delivery Sales Fall After Incentivizing Customer Pickup
A year after a national ad campaign incentivized Domino’s customers to pick up their pizzas rather than having them delivered, its customers have followed suit.
Research
American Dining Habits Lean Towards Takeout, Delivery as Convenience Trumps All
Since the onset of the pandemic, consumers are sticking to their takeout and delivery trends, according to a survey by U.S. Foods.
The Deliverers
Toast Shifts to Uber Eats Direct as Primary Delivery Partner
Toast is switching to Uber Eats Direct as its primary delivery option, offering lower fees for restaurants.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Deliverect Acquires Kiosk Manufacturer
Deliverect makes a move in-store.