The Latest News
Market maturity vs. growth markets: Global delivery’s two-speed reality
While mature markets are hitting growth ceilings, emerging markets continue to demonstrate explosive potential, creating distinct strategic challenges and opportunities.
Breakfast Catering is Booming and It’s Not Just Bagels
A bag of pumpernickel bagels in the breakroom isn’t going to cut it anymore, not if healthy employee morale and retention is your goal.
7 Brew Opens a Walk-Thru Location Inside a Walmart
Grabbing a coffee without breaking stride may only take seven seconds.
Taco Cabana Ups Its Off-Premises Game With an Orchestration Tool From DeliverThat
It now has a greater ability to traffic the right orders to the right delivery providers, all to the benefit of its bottom line.
Outstanding Operator: Portillo’s
Portillo’s charts an aggressive path with new off-premises strategies and a nod to its past.
SoundHound AI Rolls Out New Voice Features and Bets Big on Cars
SoundHound AI continues its mission of presenting ordering options pretty much everywhere.
Kea Introduces An AI Phone System That Can Be Set Up in One Hour
Such tech solutions used to be the province of large brands with large budgets. This one is targeted at independents.
Outstanding Operator: 7 Brew Coffee
A drive-thru experience with a big focus on human connection, from personalized service to building relationships with regulars, is fueling rapid growth for the coffee chain.
Brizo FoodMetrics Is Helping Operators Not Freak Out Over Tariffs
It has a price-shock simulator in place and a tariff-vulnerability index on the way.
Outstanding Operator: Dave’s Hot Chicken
The brand’s growth trajectory has been as hot as its chicken. A number of key decisions about its delivery strategy and tech stack help explain its success. Is it any wonder Roark Capital is interested in buying it?
Grubhub Lays Off 500 Employees After Wonder Integration
CEO Howard Migdal stated the changes “span all teams” as the company works to align its business with Wonder after the takeover was completed in January.
Demergers and Deals: Reshaping the Global Delivery Landscape
Recent key events such as the sale of Just Eat Takeaway, along with several high-profile demergers, acquisitions, and IPOs, have been shaking up the competitive delivery landscape.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Domino’s Sees Delivery Sales Fall After Incentivizing Customer Pickup
A year after a national ad campaign incentivized Domino’s customers to pick up their pizzas rather than having them delivered, its customers have followed suit.
Research
American Dining Habits Lean Towards Takeout, Delivery as Convenience Trumps All
Since the onset of the pandemic, consumers are sticking to their takeout and delivery trends, according to a survey by U.S. Foods.
The Deliverers
Toast Shifts to Uber Eats Direct as Primary Delivery Partner
Toast is switching to Uber Eats Direct as its primary delivery option, offering lower fees for restaurants.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
ClearCOGS Deploys AI for Clear Forecasting
The vendor serves up a multitude of data points for operators, resulting in savings in food waste and staff sanity.