Customer engagement doesn’t always require a suite of smart software, even when most of a restaurant’s business is digital. For Halal Guys franchisee and restaurant consultant, Paul Tran, it’s all about personal touches. As we covered recently, there are a ton of software tools that can help push customer engagement to the next level. Tran said that for his 10 restaurants, personal connections come from managers, providing extra things like napkins and sauce and outreach from across the planet. Tran is a big fan of virtual assistants, or VSAs. Those […]
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Deliverect, a Belgian startup that integrates Uber Eats, Deliveroo, DoorDash, Just Eat Takeaway.com and other providers into restaurant point-of-sale systems announced it has raised $65 million in a Series C funding round.
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After two of the biggest players in delivery sued each other, Olo and DoorDash announced they have dismissed their recent contract dispute, agreed to a settlement, dismissed all of DoorDash’s outstanding legal claims and signed a new, multi-year agreement.
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MrBeast Burger has proven to be one of the most interesting virtual restaurant operations out there, but Food On Demand wanted to finally experience the hype first hand.
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The Halal Guys is closing on 100 locations as opens 30-40 units over the next five years. The New York-based brand is continuing testing inside three ghost kitchens and is exploring new drive-thru locations.
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Uber Eats is giving restaurants new, more visual ways to connect with hunger-strolling customers with a direct Instagram integration and a new Merchant Stories feature.
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Kiwibot unveiled new partners and an updated robot that the company says will help propel them to massive scale. The land-based delivery robot announced a handful of new delivery partners, new city testbeds and new manufacturing partners that will push the company further out of a working concept to what could be major and speedy rollouts of the adorable robot. “Our delivery infrastructure and integration methodology will allow us to deploy service in just weeks,” said Deigo Prada, chief operating officer at Kiwibot. “By the end of 2021, we want […]
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Even as the vaccine rolls out, warmer weather returns and pandemic-fatigued consumers seek to dine out however they can, the volume of delivery orders remains high. That’s according to ChowNow CEO and co-founder, Chris Webb. The leader of the online food-delivery platform for small chains and independent restaurants said the company now generates about $2.5 billion in gross order value across its 20,000 restaurant partners. Webb shared some insights David Palmer. Palmer, a financial analyst and industry watcher at the investment bank Evercore wrote in a report that the company […]
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In the past 16 months, much of the restaurant industry has turned its attention to customer engagement at all costs. When COVID hit, there was a widespread realization among operators that when customers aren’t coming in or have to stay home, smiling, happy regulars quickly become online strangers. Those that were ahead of the consumer engagement game bounced back earlier and sustained better through the worst of the pandemic and are getting back to normal faster or doing better than they were in 2019. Michael Schatzberg, a New York restauranteur […]
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Kitch is a matchmaker connecting growth-minded restaurant brands or aspiring chefs who aren’t looking to sign multi-year leases with underutilized kitchen spaces.
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