As the VP of off-premise sales at Newk’s Eatery, Courtney Smith and her team are tasked with helping the 127-unit restaurant brand grow delivery and catering sales, while also helping franchisees make sense of a quickly morphing industry. Their work entails negotiating with third-party delivery providers over fees and data, sussing out the cause of the occasional negative guest complaint Yelp review and making sure delivery providers literally answer the call when the company or one of its franchisees have concerns. Having done this with other restaurant groups, including La […]
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Incrementality, margins, cannibalization and the true impact of third-party delivery on a restaurant business can become to be tricky math really fast. And that math is essential to move from testing the waters of third-party delivery to learning to swim. So to get a deeper look at the impact of third-party delivery, Sense360 unveiled Delivery IQ, a product dedicated to matching operating results with broader industry data. CEO and co-founder Eli Portnoy said it was designed to offer clearer insight than looking at the profit and loss statement alone. “Leveraged […]
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DoorDash is adding the most new restaurants to its platform compared to its competitors, driving significant market share gains for the largest U.S.-based delivery provider, according to a new study from KeyBanc Capital Markets. Now with more than 233,000 restaurants available and 50,000 new restaurants added since February, DoorDash has more restaurants under its umbrella than Grubhub/Seamless and Uber Eats combined. While all of the surveyed delivery providers are still adding new restaurant options as on-demand delivery continues its shakeup of the global restaurant industry, the overall pace of unique […]
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Until now, Olo had a bit of an issue; its popular enterprise point of sale integration had a hole in its service. Uber Eats, one of the largest delivery networks in the U.S., was simply not integrated. So while Olo customers could plug most services directly into their POS, they couldn’t really get away from the tablets if they were delivering with Uber Eats. In some markets, that was a big issue. So Olo Founder and CEO Noah Glass said it feels pretty good to deliver on the promise of […]
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Third-party order integration provider Omnivore and Coca-Cola North America have teamed up on a digital marketplace launching this fall to connect the beverage giant’s customers to what it calls “industry best restaurant technologies with competitive pricing” covering everything from front- and back-of-the-house operations to direct connectivity with restaurant point-of-sale systems. The partnership is a result of a year-long collaboration between the two brands after Coca-Cola invested in Omnivore late last year. In a joint release, the companies referred to the new marketplace as a way to take “guesswork out of […]
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Snap Kitchen, the meal delivery company that carved a diet-friendly niche, is going national. The Austin-based company will now ship dietitian-created meals for Keto, Paleo, low-carb and other diets nationwide. Prior to the move, customers could only pick up or order in Austin, Houston, Dallas and Philadelphia. Under the new program, customers can order one of the 36 menu options in meal boxes of six or 12 meals. The fresh, never frozen meals arrive within two days and can go into the freezer until ready to heat and serve. The […]
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Data is everything for restaurants trying to make sense of third-party delivery, among other off-premises channels. In its latest survey of 515 delivery customers, Wells Fargo Senior Analyst Jon Tower and Associate Analyst William Miller found that promotions are a greater driver of behavior among respondents, with delivery fees less of a motivator than its previous studies. In the second part of the California-based mega bank’s food delivery survey focused on consumers, it surveyed 515 people who are 18 years of age or older, and who ordered food delivery at […]
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As the world’s largest C-store chain adapts as consumer expectations shift, 7-Eleven announced it will now deliver food and other goods to thousands of remote locations, called 7Now Pins, allowing customers to be reached in public places including parks, beaches, sports fields and other entertainment venues. Run through the brand’s in-house app, the new technology is designed for major destinations that may not have traditional addresses. In a press release, the company said this new capability reflects wider shifts at the Texas-based retail giant that’s the world’s largest franchise by […]
Read MoreJust weeks after a $575 million infusion of cash when Amazon and others invested in London-based Deliveroo, a third-party delivery platform with operations across Europe, the company is providing more details about plans for a major expansion in the United Kingdom. Bloomberg reports that the brand intends to reach half of the U.K.’s population of 66 million by the end of the year. “We are going to go into the suburbs, go into the smaller towns,” Deliveroo CEO Will Shu told Bloomberg Television’s Caroline Hyde at the recent Sooner Than […]
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A new survey shows Chipotle is capturing the most market share in on-demand delivery among restaurant brands included in new research from Edison Trends that also asked about market share among the delivery providers themselves. Analyzing more than 175,000 anonymous transactions at mass-market U.S. restaurants, its new research examined on-demand purchase patterns in food delivery and restaurants and did not include orders placed directly through the restaurants. The headline for national restaurant brands is Chipotle leading the pack by a country mile, seeing the greatest increase in food sales from […]
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