latest posts

How Satisfactory Are Customer Surveys?

By Hans Lammeman | December 3, 2025

Recent research shows flaws, benefits of customer satisfaction surveys.

Culver’s Capitalizes on Loyalty Craze with New Program

By Hans Lammeman | December 2, 2025

“Delicious Rewards” offers guests benefits for their purchases as customers grow increasingly hungry for loyalty programs.

Coco Robotics, Shake Shack Roll Out Autonomous Delivery Partnership in Chicago

By Hans Lammeman | December 2, 2025

Partnership expands robot deliveries in the Windy City, with additional growth in Chicago and beyond on the horizon.

Firebirds’ Take-home Holiday Meal Packages Drive Major Lift

By Bernadette Heier | November 26, 2025

Ready-made holiday feasts are driving big demand, early preorders, and incremental sales.

AI Brings Big Advantages to Small Businesses

By Hans Lammeman | November 25, 2025

Small businesses showcase rapid adoption of new technology for solutions ranging from inventory management to customer service.

Delivery in Emerging Economies and Their Red Hot Delivery Systems

By Peter Backman | November 25, 2025

Rising delivery players across Africa and Southeast Asia are shaping the next wave of growth, profitability, and platform strategy.

Shipday Deepens Investments After $7M Funding Round

By Hans Lammeman | November 25, 2025

Investment to spur growth, expand features for delivery and logistics technology platform.

Restaurants Face Rising Costs but Stay Resilient

By Bernadette Heier | November 24, 2025

A Toast survey of 712 restaurants shows rising costs, labor strains and investments in marketing and AI.

What’s on the Menu for 2026?

By Hans Lammeman | November 24, 2025

Market forecasts predict dining trends for next year, and technology is anticipated to play an even larger role.

Sweetgreen Bets on Tech, Convenience with New Location

By Hans Lammeman | November 19, 2025

Drive-thru ‘Infinite Kitchen’ opens in California