latest posts

Outstanding Operator: Potbelly

By Adam Wahlberg | February 11, 2025

Potbelly rolled out tech innovations and off-premises strategies that are paying off big.

Wings Etc. Tackles the Super Bowl and Targets Off-Premises Growth

By Adam Wahlberg | February 10, 2025

How did the brand prepare for the one-day sales explosion that was the Super Bowl? Carefully. And with the help of technology.

Olo Teams with FreedomPay to Enhance In-store Payments

By Bernadette Heier | February 6, 2025

Olo Pay expands in-store payment capabilities, giving brands more access to unified transaction data.

Chili’s Is the Talk of the Industry. Its Off-Premises Choices May Explain Why

By Adam Wahlberg | February 5, 2025

Not trying to be everything to everyone and focusing on what it excels at seems to have raised its ceiling. That and becoming a TikTok sensation.

How Restaurants Can Win the Super Bowl

By Adam Wahlberg | February 4, 2025

Patrick Mahomes isn’t the only one looking to be a big winner on Sunday.

Uber Partners With Delta for Redemption Program

By Adam Wahlberg | February 4, 2025

Delta leaves Lyft at the gate and welcomes Uber to the skies.

PAR Technology Unveils a New Operations Tool After Acquiring Delaget

By Adam Wahlberg | February 4, 2025

PAR isn’t wasting time putting the analytics tools of its new acquisition Delaget in front of prospects.

Profitability at Last? Global Delivery Platforms Path to Financial Sustainability

By Peter Backman | February 3, 2025

The long-awaited path to profitability for global delivery platforms may finally be emerging, as industry giants shift their focus from aggressive expansion to sustainable operations.

Announcing the 2025 Outstanding Operator Winners

By Bernadette Heier | January 29, 2025

After combing through a wealth of nominations, our editorial team has selected 20 brands that are excelling in areas like off-premises operations and digital guest engagement.

Franchisors Lean On Loyalty to Leverage Customer Data and Drive Sales

By Emilee Wentland | January 29, 2025

Brands like Dunkin’, GoTo Foods, and Cilantro Taco Grill are using loyalty apps to boost customer engagement, personalize offers, and drive traffic—while giving consumers value in return.