latest posts

SoundHound AI Rolls Out New Voice Features and Bets Big on Cars

By Adam Wahlberg | March 11, 2025

SoundHound AI continues its mission of presenting ordering options pretty much everywhere.

Delta Air Lines Brings Shake Shack to More Cities

By Bernadette Heier | March 11, 2025

First class Delta passengers departing from New York, Atlanta, LA and Seattle can now enjoy Shake Shack in flight.

Kea Introduces An AI Phone System That Can Be Set Up in One Hour

By Adam Wahlberg | March 7, 2025

Such tech solutions used to be the province of large brands with large budgets. This one is targeted at independents.

Outstanding Operator: 7 Brew Coffee

By Bernadette Heier | March 5, 2025

A drive-thru experience with a big focus on human connection, from personalized service to building relationships with regulars, is fueling rapid growth for the coffee chain.

Brizo FoodMetrics Is Helping Operators Not Freak Out Over Tariffs

By Adam Wahlberg | March 5, 2025

It has a price-shock simulator in place and a tariff-vulnerability index on the way.

Outstanding Operator: Dave’s Hot Chicken

By Adam Wahlberg | March 4, 2025

The brand’s growth trajectory has been as hot as its chicken. A number of key decisions about its delivery strategy and tech stack help explain its success. Is it any wonder Roark Capital is interested in buying it?

Grubhub Lays Off 500 Employees After Wonder Integration

By Bernadette Heier | March 4, 2025

CEO Howard Migdal stated the changes “span all teams” as the company works to align its business with Wonder after the takeover was completed in January.

Demergers and Deals: Reshaping the Global Delivery Landscape

By Peter Backman | March 3, 2025

Recent key events such as the sale of Just Eat Takeaway, along with several high-profile demergers, acquisitions, and IPOs, have been shaking up the competitive delivery landscape.

More Catering Demand Means Ample Opportunity for Franchise Restaurants

By Matthew Liedke | February 28, 2025

Another Broken Egg Cafe and Jason’s Deli are among several brands broadening their catering capabilities, as off-premises sales in recent years continue to trend upward.

White Castle: Outstanding Operator

By Bernadette Heier | February 27, 2025

White Castle continues to adapt to the times, with smart delivery solutions for both drivers and team members, embracing robotics, AI and more.